Motus Ford NO GO ZONE - STAY AWAY

Unfortunately, my experience with Motus Ford has been extremely disappointing. The level of communication from the service advisors is unacceptable — I constantly have to chase for updates instead of being kept informed. Even more concerning, the same issue with my vehicle has required multiple returns, yet it still remains unresolved. (R60k later)

This is not the level of service one should expect from a Ford dealership. The lack of accountability and poor customer care make it very difficult to have any trust or confidence in this branch. I sincerely hope management takes these concerns seriously and makes urgent improvements, because as it stands, the service is far below standard.