MF
Motus Ford Paarden Eiland
Unclaimed Business
MF
Motus Ford Paarden Eiland
Unclaimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#7
in Utilities
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAH
Andries H
1 reviews | Active since Jan 2020
20 Feb 2026, 09:14
MOTUS FORD PAARDEN EILAND
I enquired about a 2019 Ford Ranger 2.0 XLT 4x4 D/C at Motus Ford Paarden Eiland. The vehicle was already sold but the salesman said he had another clean vehicle with full service history and I must trust him and he gave me his word. Photos was taken at strategic angles to hide all flaws and looked good at the time. The service book and the VIN record also did not have the 90000km service done and the salesman said he will follow up. I eventually asked him because he conveniently forgot to say me that he made lost of calls to get the information but could not get the information but i don't have to worry about it because i have the mechanical warranty and the 160 point check that will be done. Just in case something happens i will be fine with the cover. So now red lights came up so where is the so called full service history and the salesman's word??? The whole process was done and the deal was signed and I just had to drive down to Cape Town because I live in Middelburg Mpumalanga to fetch it. I got hold of the number of the previous owner of the vehicle and he confirmed with a voice note that he did not do the 90 000km service due to communication between him and his wife. This is the reason there is no record of the 90 000km service on the VIN number and the service book of the vehicle. I consulted another Ford dealer about this and they confirmed that all services are important due to the wet belt breakages and causes are because of overdue or missed services. So they didn’t **** about the full service history. I sent a relative with 30 years of Panel beating and detailing experience to the dealer for an inspection on the vehicle the day before I had to leave for Cape Town. The vehicle came back from reconditioning and was also in for a valet that same day. Upon entry in the showroom she could see the difference in color in paint work of the bonnet and front bumper. The panel alignment (Gaps) was also not as it should be. The previous owner did also confirm in the voice note that there was work done on the bonnet when he bought it in 2022 when the vehicle had 60 000km on the clock. Again they **** about me buying a “clean” vehicle. I sent the voice note to the salesman and he could not give me an answer. I also had to cancel the Netstar contract and the F&I said I would be liable for the installation of the device. The Netstar was part of their service fee and I signed a contract with Motus Ford and not Netstar. She was very snotty with me. I have the right to cancel a deal if i am not happy. 10 days has gone by and no news on if the contract was cancelled or not but in the meantime I was looking for another vehicle. When the dealer app**** for finance on the new vehicle I was notified by them that the contract was not yet cancelled. I phoned them to esquire about it and they were full of excuses of having stand in F&I and the other F&I was on leave but no apology was made to me. I thought this was a respected dealer but if I look at Change Cars’s online podcast I just hear negative things of the whole Motus group. Think twice before buying a vehicle from them.
Helpful (0)
|Replies (0)AH
Andries H
1 reviews | Active since Jan 2020
20 Feb 2026, 09:14
MOTUS FORD PAARDEN EILAND
I enquired about a 2019 Ford Ranger 2.0 XLT 4x4 D/C at Motus Ford Paarden Eiland. The vehicle was already sold but the salesman said he had another clean vehicle with full service history and I must trust him and he gave me his word. Photos was taken at strategic angles to hide all flaws and looked good at the time. The service book and the VIN record also did not have the 90000km service done and the salesman said he will follow up. I eventually asked him because he conveniently forgot to say me that he made lost of calls to get the information but could not get the information but i don't have to worry about it because i have the mechanical warranty and the 160 point check that will be done. Just in case something happens i will be fine with the cover. So now red lights came up so where is the so called full service history and the salesman's word??? The whole process was done and the deal was signed and I just had to drive down to Cape Town because I live in Middelburg Mpumalanga to fetch it. I got hold of the number of the previous owner of the vehicle and he confirmed with a voice note that he did not do the 90 000km service due to communication between him and his wife. This is the reason there is no record of the 90 000km service on the VIN number and the service book of the vehicle. I consulted another Ford dealer about this and they confirmed that all services are important due to the wet belt breakages and causes are because of overdue or missed services. So they didn’t **** about the full service history. I sent a relative with 30 years of Panel beating and detailing experience to the dealer for an inspection on the vehicle the day before I had to leave for Cape Town. The vehicle came back from reconditioning and was also in for a valet that same day. Upon entry in the showroom she could see the difference in color in paint work of the bonnet and front bumper. The panel alignment (Gaps) was also not as it should be. The previous owner did also confirm in the voice note that there was work done on the bonnet when he bought it in 2022 when the vehicle had 60 000km on the clock. Again they **** about me buying a “clean” vehicle. I sent the voice note to the salesman and he could not give me an answer. I also had to cancel the Netstar contract and the F&I said I would be liable for the installation of the device. The Netstar was part of their service fee and I signed a contract with Motus Ford and not Netstar. She was very snotty with me. I have the right to cancel a deal if i am not happy. 10 days has gone by and no news on if the contract was cancelled or not but in the meantime I was looking for another vehicle. When the dealer app**** for finance on the new vehicle I was notified by them that the contract was not yet cancelled. I phoned them to esquire about it and they were full of excuses of having stand in F&I and the other F&I was on leave but no apology was made to me. I thought this was a respected dealer but if I look at Change Cars’s online podcast I just hear negative things of the whole Motus group. Think twice before buying a vehicle from them.
0
Replies (0)NX
Nomzamo X
1 reviews | Active since Jan 2020
12 Feb 2026, 15:15
Holding my refund
I bought a car battery from Motus Ford Paarden Eiland. They charged me for the old one with the conditions that I must bring it back to get my refund back. I have called, no response. I emailed. No respond. Instead they keep telling me that they’re going to respond, but never do. It’s 6 days of me calling and emailing, and still no response. I want my money ASAP. This is unacceptable.
Helpful (0)
|Replies (0)NX
Nomzamo X
1 reviews | Active since Jan 2020
12 Feb 2026, 15:15
Holding my refund
I bought a car battery from Motus Ford Paarden Eiland. They charged me for the old one with the conditions that I must bring it back to get my refund back. I have called, no response. I emailed. No respond. Instead they keep telling me that they’re going to respond, but never do. It’s 6 days of me calling and emailing, and still no response. I want my money ASAP. This is unacceptable.
0
Replies (0)LE
AR
Anzelle R
1 reviews | Active since Jan 2020
30 Sept 2025, 06:43
Motus Ford NO GO ZONE - STAY AWAY
Unfortunately, my experience with Motus Ford has been extremely disappointing. The level of communication from the service advisors is unacceptable — I constantly have to chase for updates instead of being kept informed. Even more concerning, the same issue with my vehicle has required multiple returns, yet it still remains unresolved. (R60k later) This is not the level of service one should expect from a Ford dealership. The lack of accountability and poor customer care make it very difficult to have any trust or confidence in this branch. I sincerely hope management takes these concerns seriously and makes urgent improvements, because as it stands, the service is far below standard.
Helpful (0)
|Replies (0)AR
Anzelle R
1 reviews | Active since Jan 2020
30 Sept 2025, 06:43
Motus Ford NO GO ZONE - STAY AWAY
Unfortunately, my experience with Motus Ford has been extremely disappointing. The level of communication from the service advisors is unacceptable — I constantly have to chase for updates instead of being kept informed. Even more concerning, the same issue with my vehicle has required multiple returns, yet it still remains unresolved. (R60k later) This is not the level of service one should expect from a Ford dealership. The lack of accountability and poor customer care make it very difficult to have any trust or confidence in this branch. I sincerely hope management takes these concerns seriously and makes urgent improvements, because as it stands, the service is far below standard.
0
Replies (0)FG
Frank G
1 reviews | Active since Jan 2020
26 Aug 2025, 11:25
Motus Ford service is abysmal
What a bad service experience! You would swear it's an inconvenience for them to have to service your vehicle. I was told that I couldn't add any fault reports to the "standard" service because time allocation does not allow extra work. What absolute *******! If there is a fault to be fixed then it must be fixed! I have never heard such **** before.
Helpful (0)
|Replies (0)FG
Frank G
1 reviews | Active since Jan 2020
26 Aug 2025, 11:25
Motus Ford service is abysmal
What a bad service experience! You would swear it's an inconvenience for them to have to service your vehicle. I was told that I couldn't add any fault reports to the "standard" service because time allocation does not allow extra work. What absolute *******! If there is a fault to be fixed then it must be fixed! I have never heard such **** before.
0
Replies (0)TA
GE
Gerrit E
1 reviews | Active since Jan 2020
15 Jun 2024, 09:56
Part not in stock after asking for confirmation several times.
I had a faulty sensor on my Ford and after having to phone them three times to get the correct part and price, they finally were able to assist me. This was a Friday afternoon and I asked the several times if they have the part in stock as I will drive through the next morning to avoid traffic. The confirmed 100% that they have the part in stock so I drove through the next morning to collect the part and guess what........THE PART WAS NOT IN STOCK! This cost me a lot of time and petrol to drive through and their response was "Sorry, we can order you another one" The fact that they could care less about the discomfort this cause me and I have to come back again to collect the part, was shocking. We all know customer service in the country is extremely bad and we must just accept it is so sad. I would urge this branch manager to instill more pride about there work into his team, they seem to be there just for a paycheck at the end of every month. Very very disappointing experience..
Helpful (0)
|Replies (0)GE
Gerrit E
1 reviews | Active since Jan 2020
15 Jun 2024, 09:56
Part not in stock after asking for confirmation several times.
I had a faulty sensor on my Ford and after having to phone them three times to get the correct part and price, they finally were able to assist me. This was a Friday afternoon and I asked the several times if they have the part in stock as I will drive through the next morning to avoid traffic. The confirmed 100% that they have the part in stock so I drove through the next morning to collect the part and guess what........THE PART WAS NOT IN STOCK! This cost me a lot of time and petrol to drive through and their response was "Sorry, we can order you another one" The fact that they could care less about the discomfort this cause me and I have to come back again to collect the part, was shocking. We all know customer service in the country is extremely bad and we must just accept it is so sad. I would urge this branch manager to instill more pride about there work into his team, they seem to be there just for a paycheck at the end of every month. Very very disappointing experience..
0
Replies (0)NP
Najwa P
1 reviews | Active since Jan 2020
28 Sept 2023, 10:39
BAD SERVICE
I purchased demo car and added maintenance. started service car Oct as from date of purchase only now to discover that plan expired July (from date car first registered). as i havent purchased before i feel this should be explained to customer. and feedback is also practically non existent from them
Helpful (0)
|Replies (0)NP
Najwa P
1 reviews | Active since Jan 2020
28 Sept 2023, 10:39
BAD SERVICE
I purchased demo car and added maintenance. started service car Oct as from date of purchase only now to discover that plan expired July (from date car first registered). as i havent purchased before i feel this should be explained to customer. and feedback is also practically non existent from them
0
Replies (0)