MOTUS FORD PAARDEN EILAND

I enquired about a 2019 Ford Ranger 2.0 XLT 4x4 D/C at Motus Ford Paarden Eiland. The vehicle was already sold but the salesman said he had another clean vehicle with full service history and I must trust him and he gave me his word. Photos was taken at strategic angles to hide all flaws and looked good at the time. The service book and the VIN record also did not have the 90000km service done and the salesman said he will follow up. I eventually asked him because he conveniently forgot to say me that he made lost of calls to get the information but could not get the information but i don't have to worry about it because i have the mechanical warranty and the 160 point check that will be done. Just in case something happens i will be fine with the cover. So now red lights came up so where is the so called full service history and the salesman's word???

The whole process was done and the deal was signed and I just had to drive down to Cape Town because I live in Middelburg Mpumalanga to fetch it.

I got hold of the number of the previous owner of the vehicle and he confirmed with a voice note that he did not do the 90 000km service due to communication between him and his wife. This is the reason there is no record of the 90 000km service on the VIN number and the service book of the vehicle. I consulted another Ford dealer about this and they confirmed that all services are important due to the wet belt breakages and causes are because of overdue or missed services. So they didn’t **** about the full service history.

I sent a relative with 30 years of Panel beating and detailing experience to the dealer for an inspection on the vehicle the day before I had to leave for Cape Town. The vehicle came back from reconditioning and was also in for a valet that same day. Upon entry in the showroom she could see the difference in color in paint work of the bonnet and front bumper. The panel alignment (Gaps) was also not as it should be. The previous owner did also confirm in the voice note that there was work done on the bonnet when he bought it in 2022 when the vehicle had 60 000km on the clock. Again they **** about me buying a “clean” vehicle. I sent the voice note to the salesman and he could not give me an answer.

I also had to cancel the Netstar contract and the F&I said I would be liable for the installation of the device. The Netstar was part of their service fee and I signed a contract with Motus Ford and not Netstar. She was very snotty with me.

I have the right to cancel a deal if i am not happy.

10 days has gone by and no news on if the contract was cancelled or not but in the meantime I was looking for another vehicle. When the dealer app**** for finance on the new vehicle I was notified by them that the contract was not yet cancelled. I phoned them to esquire about it and they were full of excuses of having stand in F&I and the other F&I was on leave but no apology was made to me.

I thought this was a respected dealer but if I look at Change Cars’s online podcast I just hear negative things of the whole Motus group.

Think twice before buying a vehicle from them.