AH
Andries H
Active since Feb 2012
7
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0
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Reviews
7 reviews2 months ago
MOTUS FORD PAARDEN EILAND
I enquired about a 2019 Ford Ranger 2.0 XLT 4x4 D/C at Motus Ford Paarden Eiland. The vehicle was already sold but the salesman said he had another clean vehicle with full service history and I must trust him and he gave me his word. Photos was taken at strategic angles to hide all flaws and looked good at the time. The service book and the VIN record also did not have the 90000km service done and the salesman said he will follow up. I eventually asked him because he conveniently forgot to say me that he made lost of calls to get the information but could not get the information but i don't have to worry about it because i have the mechanical warranty and the 160 point check that will be done. Just in case something happens i will be fine with the cover. So now red lights came up so where is the so called full service history and the salesman's word??? The whole process was done and the deal was signed and I just had to drive down to Cape Town because I live in Middelburg Mpumalanga to fetch it. I got hold of the number of the previous owner of the vehicle and he confirmed with a voice note that he did not do the 90 000km service due to communication between him and his wife. This is the reason there is no record of the 90 000km service on the VIN number and the service book of the vehicle. I consulted another Ford dealer about this and they confirmed that all services are important due to the wet belt breakages and causes are because of overdue or missed services. So they didn’t **** about the full service history. I sent a relative with 30 years of Panel beating and detailing experience to the dealer for an inspection on the vehicle the day before I had to leave for Cape Town. The vehicle came back from reconditioning and was also in for a valet that same day. Upon entry in the showroom she could see the difference in color in paint work of the bonnet and front bumper. The panel alignment (Gaps) was also not as it should be. The previous owner did also confirm in the voice note that there was work done on the bonnet when he bought it in 2022 when the vehicle had 60 000km on the clock. Again they **** about me buying a “clean” vehicle. I sent the voice note to the salesman and he could not give me an answer. I also had to cancel the Netstar contract and the F&I said I would be liable for the installation of the device. The Netstar was part of their service fee and I signed a contract with Motus Ford and not Netstar. She was very snotty with me. I have the right to cancel a deal if i am not happy. 10 days has gone by and no news on if the contract was cancelled or not but in the meantime I was looking for another vehicle. When the dealer app**** for finance on the new vehicle I was notified by them that the contract was not yet cancelled. I phoned them to esquire about it and they were full of excuses of having stand in F&I and the other F&I was on leave but no apology was made to me. I thought this was a respected dealer but if I look at Change Cars’s online podcast I just hear negative things of the whole Motus group. Think twice before buying a vehicle from them.
0 replies
86 months ago
Blackview het SWAK diens en ignoreer emails!!!
Ek het 'n nuwe BV9600 foon kontant by Blackview gekoop en was gelukkig met die spoedige diens met die aflewering. Ek het 'n probleem gehad dat die foon gehang het, bluetooth het bly disconnect en het die foon dood gedruk as jy met iemand gepraat het. Ek het hulle gekontak met my probleem en het al die pad van Middelburg af gery om my foon vir 'n "software update" te vat. Hulle het 'n factory reset gedoen wat ek self kon gedoen het want die foon het diselfde probleme gehad. Die foon het toe 'n week of wat later 'n update gehad wat nuwe probleme veroorsaak het dat die kontakte op my foon verdwyn het en my kamera het swart fotos geneem. Ek het dadelik hulle gemail met die nuwe probleme en hulle wou 'n swop out gedoen het maar ek het aangedring om my geld terug te kry want ek het die foon skaars 3 weke gehad en het my frustreer met die probleme. Ek het die foon per courier terug gestuur waar hulle my terug laat weet het dat ek my geld sal terugkry maar hulle gaan R950 moet aftrek vir die kondisie van die foon. Ek het aangedring op 'n koste staat van hoe hulle by die bedrag uitgekom het. Na soveel emails het ek geen antwoord gekry nie en toe besluit om hulle te bel. Met 'n hengse storie het die technician my die mail gestuur. Ek het toe die aftrekking aanvaar wat onredelik was in elk geval maar het net my geld terug gesoek. Ek het my bank besonderhede vir hulle gestuur en na soveel mails het ek nog geensins my geld terug ontvang nie. Ek het weereens 'n mail gestuur om uit te vind wat die probleem is maar kry nie terugvoer nie. Ek sal glad nie die foon of maak aan enige persoon voorstel nie bly eerder by die bekende maak van fone. Ek dink dis uiters swak diens en sal moet verdere stappe neem as ek nie my geld kry nie. Ek gaan aandring om die volle bedrag terug te kry vir die ongerief.
0 replies
119 months ago
Raw pizza
<p>I ordered two large pizzas at Panarottis Middelburg mall. One Alcapone and one Panarottis special. I was on my way to work so i took it along for supper. I discovered the pizza dough was raw and not cooked right through. I could only heat it up in the microwave but it was so disgusting i had to throw it away. It was R241 that was uneatable. I could not take it back because i worked through the night and i work out of town. This is now the second time a had bad service or uneatable pizza. Unfortunately i don't have the managers personal number anymore otherwise i would have sent him the pictures i took of it myself. A friend sent me his pictures of how the pizzas should look like and there is a vast difference.</p>
53 replies
125 months ago
No response from Cell C
I had a Cell C contract. I cancelled it 5 November 2015 one month before it had to be renewed and they said my contract will not carry on. I was billed at the end of December 2015 i enquired it and they said it was billed for the last time. End of January 2016 i was billed again and i reversed the debit order because they did not stop it. Now today 20/01/2016 i was billed again. When i turned on the spare phone the sim card was deactivated and they said my minutes that was build up will only expire 3 months after the contract was cancelled. They make promises that they can't keep and they still bill me after my contract was cancelled. And now i can't phone them from land line because i need to phone from the number and the sim card is deactivated. Please this is pathetic. I need assistance in resolving this. Now i have to take off work to go to the bank pay R35 to reverse the debit order and this will now be the second time. I can't do this every month because they did not cancel my contract from their side.
75 replies
126 months ago
Overpaid for petrol
I was supplied by my Insurance with a rental car from Bidvest. I received a 1.4 Polo Vivo 2015. I drove 357km with it and they charged me R552 for petrol. It means that the car gives 8.5 km per litre and according to Vivo drivers their average fuel consumption is 14 to 16 km per litre.I enquired the call centre why i was charger this much. The lady replied that Polo Vivos make airlocks when petrol is filled in the tank so they charge a extra 10 liters for this compensation. So if i have driven all the petrol out of say 50 liters they charge me 60 litres because of the airlock but the tank capacity is not even that much. How does this work. She just stuck with the airlock story. This is a ripoff.
75 replies
126 months ago
R135 for cold pizza
I was ordered the Tuesday pizza special at Panarottis. I waited for my order for 1 hour and 10 minutes. There was people that ordered after me and they left with their pizzas before me. The waiter everytime when she saw me asked me what i ordered and then she came back and said almost done for the whole 70 min. I was in a hurry to get to work on a callout. I live 5 minutes from the mall when i got home my pizza was ice cold. i didn't have time to go back and complain because i had a time period to get to work. i think they didn't have a clue who ordered what because i got the wrong pizza in anycase.
75 replies
126 months ago
8TA can't produce me what they advertise
i have been approved for a laptop contract and the mi-fi router. 8ta Middelburg mall had no stock and had to order one. Its been 8 working days since my approval and i have been there 4 time just excuses every time. My work is dependant on a laptop i need it urgently and they don't want to give me it alone but just as a package. Why do they advertise something they can't give me. The person that helped me the second was supposed to phone me on the 21st of December he did not even bother and he promised to phone me. They have to swap out stock with another branch but this looks like nobody want to swop them a MI-FI router and i wonder why. The manager was not there to sort this out she knocks off at 17:00 and 8ta closes at 18:00. This has been the worst service from 8TA ever. I feel like cancelling all my contracts with 8ta. i emailed the customer complaints and they say i must go and see the manager. So i have to leave work early to see the manager to suit her conveniently and she will tell me the same story. Please this is a matter of urgency.
75 replies
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3 (42.857142857142854%)