GE
Gerrit E
Active since Jan 2014
6
Reviews
0
Industries
Reviews
6 reviews4 months ago
ABSA ***** investigation failure
I had a *****ulent transaction on my credit card and reported it to ABSA. They said they will cancel the credit card and issue me a new one within two working days. It is now three weeks later and nothing has happened regarding the cards cancelation or issuing a new card. I went to the police station to complete an avadavat (still waiting on the case number) I called the ***** line to speak to an investigator three times, every time the investigator was not available or the call just cut off. ABSA is going out of there way do do as little as possible to assist me with this issue. This is utter pathetic service and I would recommend people not to join ABSA
53 replies
22 months ago
Part not in stock after asking for confirmation several times.
I had a faulty sensor on my Ford and after having to phone them three times to get the correct part and price, they finally were able to assist me. This was a Friday afternoon and I asked the several times if they have the part in stock as I will drive through the next morning to avoid traffic. The confirmed 100% that they have the part in stock so I drove through the next morning to collect the part and guess what........THE PART WAS NOT IN STOCK! This cost me a lot of time and petrol to drive through and their response was "Sorry, we can order you another one" The fact that they could care less about the discomfort this cause me and I have to come back again to collect the part, was shocking. We all know customer service in the country is extremely bad and we must just accept it is so sad. I would urge this branch manager to instill more pride about there work into his team, they seem to be there just for a paycheck at the end of every month. Very very disappointing experience..
0 replies
65 months ago
BetterBond, great service!
I had the pleasure of working with Jayni Archer on my latest bond request. What a fantastic experience with this amazing person, she went out of her way to secure me the best bond and was very helpful every step of the way. I requested a bond from ABSA who I have been with for over 30 years and they treated me like I had the Corona virus, pathetic service from my own bank! I will definitely contact Jayni for future bonds!
56 replies
76 months ago
Alexander Forbes refuses to assist in tax certificate
I have been struggling for three months now to get my retirement annuity certificate from Alexander Forbes, with no luck. I can not submit my tax returns for 2018/2019 because they refuse to send me the certificate. I lost over R50 000 in tax returns because of them now. This is the most useless client service I have ever experienced, when you call then they just tell you that they are experiencing high call volumes and then never put you through to a operator. It has cost me over R100 in airtime just for holding on the phone with them. They are completely clueless and should be utterly ashamed of their pathetic client support.
61 replies
92 months ago
Absa rewards and premium account holders.
Previously as a premium account you would have a personal banker that would attend to your needs, no with the re-branding that is gone and you have to phone the call center like everyone else. (But you still pay the same monthly fees?) We all know how irritating it is to phone the call center because every time you have to explain your problem all over again to someone new, and you get different feedback all the time. My problem is I want to move my ABSA rewards from Tier 4 to Tier 5, I was told all I needed to do was add my vehicle financing through ABSA and I will be on Tier 5. I arrange for that to be done, only to be told, AFTER IT WAS ACTIVATED) ABSA Idirect does not count towards ABSA reward points. How the hell do you not know your own internal systems and what they can or can`t do? Then when I queried this I was told I need to go to a branch to resolve this. In the modern technical era there should be no need for any client to go into a branch to fix a query. ABSA you are supposed to move forward with technology and not back to the stone ages where everything should be done in a branch. Please wake up and give your clients better support. You just lost all my accounts, due to frustration and inefficient client support.
210 replies
101 months ago
Scam artist
I would like to warn people against using this company for wellpoint installations. They have no interest in finding water or using the right equipment. The come out, dig a few holes and then tell you they can`t find anything but then you still have to pay the R800 call out fee. The owners name is Alois and his number is ********** 011
0 replies
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5 Star
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4 Star
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1 Star
5 (83.33333333333333%)