1 reviews | Active since Member
In October 2023 we sent a bakkie to them for a full assessment. I explained to them that a warning light comes on and then the vehicle goes into limp mode and sometime cut out. I ask them to check this warning light. After about a week, I was told that we have to replace the engine, which we did in good faith. R88000.00 (excl) More than a month later we received the vehicle back and within a week of driving the vehicle we experienced the exact same problem. Warning light comes on, vehicle goes into limp mode. We sent the vehicle back and after they "tested" it by driving it around town, they told us that the vehicle never went into limp mode and that the light never came on. They requested to keep the vehicle so that the service manager can drive it to work and back to see if the warning light will come on. After another week they told us that the fuel injection pump must be replaced. Another R20027(excl) and another week in the workshop. Vehicle was returned to us and on the first long distance trip the exact same problem surfaced again. Warning light came on, vehicle went into limp mode and engine cut out. When the driver got the vehicle started, he drove it right back to Motus Ford Kempton Park. After another 2 weeks of "fault finding" they told us they checked everything, the wiring harness from front to back and they cannot find the issue. They wanted to test the fuel and wanted us to pay R1500.00 to send a fuels sample to Wear Check, which I refused. I have 15 other bakkies, all of them refuel at the same diesel depo, GP Fuels, and NONE of the other vehicles have issues, so it cannot be the fuel. One of our mechanics told them to look at the low pressure pump inside the fuel tank, the did not do that. Then the told us that the Panel Fuse Junction must be replaced as this is what is causing all the problems. Another R10800 (excl). This morning the phoned me to inform me that they took the vehicle for another test drive, after replacing fuse junction and that a WARNING light came on. The exact same warning light I told them to check in October 2023. Now they want me to spend another R2600 to replace the sensor responsible for the warning. After nearly 6 months and R115 547, now they want to replace the sensor. This is totally unacceptable. It is not just about the money, but also about having a vehicle out of service for nearly 6 months. I will never recommend anyone to use Motus Ford Kempton Park. I want them to replace this sensor free of charge and I want an explanation and apology from them.
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