Worst vehicle buying experience ever

I recently had an experience with Ford Kroonstad and it was a huge disappointment. I was excited to purchase a Ford bakkie from this dealership, but the entire process left me frustrated and uninterested.

I committed to a deposit for a specific white V6 bakkie with the agreed-upon specifications. The promise was a delivery date of September 20th with a 9.75% interest rate. To my dismay, I didn't receive the bakkie on the promised date.

The week before the 20th, the dealership attempted to persuade me to accept a silver bakkie, a clear departure from the white V6 I had ordered. In the week leading up to the promised delivery, they presented me with a white bakkie lacking the auto roller shutter I had requested, and they even suggested an after-market roller shutter as an alternative, which wasn't part of our original agreement. When this option didn't align with my preferences, they proposed an orange bakkie, which, once again, was not what I ordered. The level of incompetence I experienced was truly astounding.

After enduring multiple excuses and delays, I decided to visit another Ford branch. It was at this point that I discovered my interest rate had increased to 11.75%, and this was a stark contrast to the initial agreement. This unexpected change in interest rate was a significant source of disappointment for me.

Moreover, it's essential to note that the special offer had concluded by the end of September. Had I received my bakkie on the promised 20th, the deal could have been settled according to the terms of the first offer (featuring an interest rate of 9.75%).

I'll be blunt: I will NEVER buy from Ford in my entire life, and I won't recommend anyone else to do so either. The lack of respect for their customers are issues too severe to ignore.

I expected better from a reputed brand like Ford. My sales representative, @Sipho, failed to ensure a smooth and transparent transaction, which has left me with a negative impression of @FordKroonstad.