After sales service is ****

After sales support here is absolutely disgraceful. I called late Friday afternoon to ask about a battery for my motorbike, Andries assured me they have stock and gave me an inclusive price of R950. I mentioned I could only make it there Saturday morning, he informed me he won't be in but a colleague will help me. Saturday morning the branch opens at 8:00 but no one tells you that parts only open at 8:30 so I had to wait, 8:40 was the first time someone could help me, but he didn't know the part numbers and couldn't find the battery. Eventually someone else finds a battery, but they can't tell me if it'll work, and they charged me R1,380.... What's the point of having a dealer network if they can't even check if a part is right for your bike?