Poor Service

I am once again shocked with the service I received at Hyundai Menlyn. The car was due for the annual 15 000km service and I raised concerns regarding engine noise and tyre pressure sensor, yet these were handled with a complete lack of professional care.

The air filter was not replaced, I was dismissively told it "wasn't dirty" and not due to be replaced. They could have at least blown it out with air. To ensure the car is running correctly, I payed an additional R571.32 to have it replaced. A proactive service center would have communicated this during the service rather than ignoring a customer's specific request.

The Tyre Pressure Monitoring System (TPMS) is inaccurate (indicating 2.1 bar when the tyres are at the recommended 2.3 bar). Instead of calibrating the sensor, your technicians simply over-inflated the tyres to 2.7 bar to "force" the sensor to read higher. I had to stop at a petrol station immediately after leaving your workshop to correct this, as 2.7 bar is well above the safety recommendation. Over-inflating tyres is not a technical solution for a faulty sensor.