Very bad service

I don't even know where to begin, from the day I started my application the Finance lady was very rude to me her name is Thembi, very unprofessional and poor in communication and even when I'm fetching my car, I flew all the way from Durban and sent them my landing time but the driver only came an hour late at the airport and when I get to the dealership I had to wait another hour and they know that I still need to drive back to Durban, I'm really not happy at all I regret ever signing up with this dealership!!!