Motus Nissan Parow non customer focus

Both the key remotes of my Xtrail stopped working and I made an appointment with Motus Nissan in Parow. My spare key remote was never used since purchasing the vehicle new. Nissan Parow then tried to recode the keys but could only recode one of the two. The spare key had a blue tag with Nissans emergency number on and they informed me that the key without the blue tag could be recoded but the key with the blue tag couldn't be recoded as it was faulty and I needed to purchase a new key remote. When I collected the vehicle, only then informed them that the remote with the blue tag was a brand new spare remote, never used, so how can it not work even with a new battery. I was then told they made an error and changed the tag to the other remote and the "spare remote" could be recoded? and not the used one which I found pecu****. Why would they change the tag from one remote to the other remote. I paid an amount of R495 for the one coded key remote. Three months later, the coded key stopped working. Because of the high cost of coding, I took the two remotes to a key repair shop who diagnosed the two key remotes and found no problem with them and claimed it was the receiver in the vehicle which needed attention which they fixed. I referred this to Nissan SA for a refund of my money for the ineffective service. They claim that the coding of the remote is not guaranteed and unable to address my complaint. Such customer service after having my vehicle faithfully serviced by them since new is totally unacceptable which once again shows that there is no customer service with this branch, in fact from their head office which means Nissan as a whole are not customer focused. Going forward, Nissan will be off my books for a new vehicle and in the period I still have my Xtrail, will have to be serviced by a non franchise RMI garage. Customers should be aware of their customer practice before you make a purchase