JB
JP B
Active since Mar 2009
20
Reviews
0
Industries
Reviews
20 reviews8 months ago
Reported a grill oven element faulty to the Bellville branch
Reported a grill oven element faulty to the Bellville branch. They acknowledged but after seven days, no response. After contacting them again, took another 2 days to repair. Same day after repair, oven light started fusing. Replaced light twice then reported it as I felt it was related to previous fault. Again after reporting it, took 12 days to repair. Left with oven in a filthy state after working on it. All contact emails for Defy has been returned undelivered. Poor customer service
0 replies
19 months ago
PRASA/Government in Cape Town are a disgrace and non-supportive
It's been now three years trying to get the attention of Prasa to clean up the railway reserve inside our Oostersee community. I have succeeded in them removing a village of vagrants causing major crime in our area but since have totally been ignored. Because they are a government entity, I have tried requesting assistance from our Major and Premier in Cape Town to get a contact with which we could liaise with where we can assist to ensure the safety and security of this troubled railway reserve. This also came to nought. There seem to be no interest in the community in Cape Town to ensure that we are safe and secure according to our constitution. Even a DA member of parliament was unable to assist. The railway reserve has become a dumping ground with overgrown vegetation continuing hiding vagrants/********s which we as a neighbour are trying to keep out. SAPS and law enforcement claim they cannot assist as this is "private Prasa" property. I feel that we are deceived by the very party we voted for who are more interested in gaining power more than their obligation towards the very people who support them. The municipality really works for our community by maintaining our suburb efficiently, but we have to deal with the non-support of PRASA who really don't care about the safety of their commuters and citizens
0 replies
22 months ago
Standard Bank staff efficiency
I needed to cancel a stop order but the particular stop order never featured under the list of stop orders in my portfolio where I could manage it on the APP. I then logged my complaint on the Facebook Messenger. The response was almost immediate. My details were requested and were informed it is receiving attention. The same day I had to confirm the small fee allocated to this request to which I agreed. Before close of business, I was informed by a telephone call from Tando that the stop order was cancelled. This is service. I commend Tando for taking the lead and keeping me posted every step of the process and the staff on Facebook Messenger. Thanks, Standard Bank for your efficient staff and processes to make it so easy for your customers.
53 replies
26 months ago
Reluctantly have to believe Telkom pathetic customer service
After changing over from ADSL to LTE due to ADSL being phased out, billing issues took quite a while to sort out between 10210, 10213 and 081180. After everything was sorted, I was informed that there are now two profiles on my billing account. One I paid EFT and the other is deducted on a stop order. I was told that the call centre can combine the two into one account. 10210 referred me to 10213 who referred me back to 10210 who referred me to 081180 who again referred me to a Telkom shop. This circus is the usual practice of Telkom. Unfortunately I have still not been successful. I have always commented on Telkom's promptness in sorting out my queries in the past but now it is becoming really pathetic. Considering reluctantly to change my service provider on all my communication products and services. I still maintain that Telkom has the best infrastructure and pricing but their customer service really reeks with unprofessionalism
53 replies
26 months ago
Motus Nissan Parow non customer focus
Both the key remotes of my Xtrail stopped working and I made an appointment with Motus Nissan in Parow. My spare key remote was never used since purchasing the vehicle new. Nissan Parow then tried to recode the keys but could only recode one of the two. The spare key had a blue tag with Nissans emergency number on and they informed me that the key without the blue tag could be recoded but the key with the blue tag couldn't be recoded as it was faulty and I needed to purchase a new key remote. When I collected the vehicle, only then informed them that the remote with the blue tag was a brand new spare remote, never used, so how can it not work even with a new battery. I was then told they made an error and changed the tag to the other remote and the "spare remote" could be recoded? and not the used one which I found pecu****. Why would they change the tag from one remote to the other remote. I paid an amount of R495 for the one coded key remote. Three months later, the coded key stopped working. Because of the high cost of coding, I took the two remotes to a key repair shop who diagnosed the two key remotes and found no problem with them and claimed it was the receiver in the vehicle which needed attention which they fixed. I referred this to Nissan SA for a refund of my money for the ineffective service. They claim that the coding of the remote is not guaranteed and unable to address my complaint. Such customer service after having my vehicle faithfully serviced by them since new is totally unacceptable which once again shows that there is no customer service with this branch, in fact from their head office which means Nissan as a whole are not customer focused. Going forward, Nissan will be off my books for a new vehicle and in the period I still have my Xtrail, will have to be serviced by a non franchise RMI garage. Customers should be aware of their customer practice before you make a purchase
53 replies
30 months ago
Santam's non committal to claims.
As a client of Santam now for years and being faithful with their requirements and ensure that the stop order is honored, Santam still refers me to be a secondhand citizen with regards to claims. Unfortunately, I had a mains water pipe burst, the second one in almost two years and on both occasions it was treated with a snail pace without a care in the world for the wasted water, consideration for the client or the time taken to repair and complete the claim. On both occasions, it took them up to three weeks from claim submitted to completion and was expected that the client be home at all times during this period otherwise work could not continue according to their threat. Service providers are at the mercy of Santam's policy by trenching for 2 meters at a time after which, another claim has to be logged which again takes time. In my case, the leak locator detected a leak under my driveway paving, but after trenching it was beyond that after two claims were lodged. When the first leak was detected, the water meter continued to run (two bursts on a pipe which I find most unlikely) nevertheless, more trenching had to take place. The other leak could not be found, and a new pipe had to be run in and the existing pipe was abandoned. this happened over a period of two weeks whereas it should have taken one day to at least locate the leaks. It took another few days to get unmatching bricks for the driveway reinstatement and a concrete floor to be redone under a carport. On querying the time period and inconsideration of the client, this was just dismissed by Santam's management and head office without any remorse. Because the same process was followed on two occasions, shows that Santam has absolutely no consideration for their clients and will probably deliver on easy claims, but emergencies, there is absolutely no care.
464 replies
45 months ago
Bonitas Excellent Medical Aid Benefits with incompetent staff
As a Bonitas member, I requested membership to their Oncology benefits and only received confirmation 3 weeks after numerous emails to this regard. After the operation, I was referred to an Oncologist for post op consultation. I requested Bonitas to confirm that the Oncologist provided was contracted to the Oncologist benefits. Numerous emails were sent to this regard and when I eventually attended a consultation with the Oncologist, Bonitas indicated that only a portion of the claim will be paid as the Oncologist were not SAOC contracted as per their requirement. I requested once again a list of Oncologists which I could use and eventually I received a spreadsheet from Bonitas stating that Vita Oncologists were not contracted to SAOC, therefore the medscheme rates were applied. When I sorted on their spreadsheet, I found that the Oncologist was contracted to SAOC as per Bonitas requirements and requested a response from Bonitas. I then received an email stating that the total Oncologist claim was paid. The same day later, I received an email from Bonitas stating that the Oncologist amount WILL be escalated. It seems that the staff at Bonitas do not know what the next person is doing and as a member, am totally confused as one is dealing with a CallCentre/consultants who has no customer focus. I have requested on more than one occasion to escalate my complaints to a senior person who can assist but Bonitas system is there to protect the management of Bonitas who seem to have no customer care of their members. I have a summary of events which I would like to discuss with a competent senior person as to avoid this confusion in future as my queries seem to be handled consistently negatively. This matter has still not been settled
134 replies
47 months ago
Bonitas member's not priority but their premiums are.
As a member of Bonitas with quite an expensive option, I notice that we qualify for cancer assistance as per the description. I called Bonitas and enquired about this benefit. It was explained to me that we could register in the oncology program and that someone would call me with the details. I explained that we need at least counselling as my wife was diagnosed with colon cancer and that she is quite anxious about it. I was requested to get a letter from the doctor describing the prognosis which must be sent to an email address given. I did this immediately and mentioned the urgency as the surgery was scheduled in a weeks time. A few days later, I received no response and received no call as promised. I sent an email and reminders over a few day following asking for a response. My wife's surgery was postponed due to Covid and again I requested at least an acknowledgement on my emails. Still absolutely no response. I then posted a message on their Facebook page requesting access to their CEO, office of Lee Callakopen, as I am totally ignored as a member. My details was requested and promised that someone would call me. There was no response further from Facebook. After almost three weeks, I receive an email stated that I am now registered with the oncology benefit with a bit of explanation of what is available and that cancer counselling is not included, but no call from anyone as promised. I regard Bonitas as one of the best medical aids as claims were always sorted professionally but whenever trying to deal with a person, who are hidden by their call centre numbers, they are never to be found. I had the same problem with the diabetic program which took months before I received any sort of response. I cannot reach any of their management who are shielded by their systems who are not aware of the problems of their members which I find a real shame. I sincerely hope that there would be a serious response from this message, hopefully from management and not a consultant, which might be impossible
268 replies
52 months ago
Builder's Warehouse consistent in poor customer service
Customer assistance on the floor at the Parow Builder's Warehouse branch is consistently poor. It is as if when you walk into the store, that the assistants just disappear. The reason why I am highlighting this issue as there is always no response from their head office and the service remains on every visit. This time I needed a pool timer. At the pool section, I had to find someone to assist me as there were no assistant available. The person immediately said they do not stock it. I indicated that it is advertised on their on line brochure. He said I have to check the branch as products differ from branch to branch. I indicated it was under Parow. He then told me to go and check at the garden equipment side and left. Obviously I never found it there. Before leaving the store, I decided to go to the electrical side. I interrupted two assistants conversation in the aisle and asked for assistance. I was brushed off and shown to the counter of the electrical side, obviously, where no one was present. I then browsed through the shelves and for the first time in history, ever, an assistant, ****er, came up to me and asked if he could assist. I was surprised and told him about the assistance at this store. He indicated that there are so many people who complains, but he would like to make a difference. It seems like management don't really care and should allow this assistant to teach all the staff how to manage customers, including management. ****er knew exactly what I required and took me to the cabinet and explained the product to me. Maybe their management should visit Brights Hardware, we you are greeted and assisted when you enter the store. A true customer related store.
53 replies
52 months ago
Mattress Warehouse poor customer service
I needed mattresses for a box bed and visited the Bellville/Stikland store in Cape Town on the 7th December. Because they had no stock at this time of the year I decided to purchase the mattresses on show at a reduced price and paid for it. But I found that our box bed was not standard but more queen size to my surprise. I cancelled the delivery with Jean van Wyk, the manager, on the morning of the 10th December. He confirmed the cancellation and would send me a refund form that day, and that it could take up to the next Wednesday for a refund to be finalized. To date there is no refund. I further sent an email to their head office on the 22nd and received an apology and confirmation that I will receive feedback before close of business. No response was received and I then sent a reminder on the 24th. The response was that it will be attended to and I will be informed accordingly. Still no communication as to when the refund will take place. It seems that this company has no customer interest at heart as I cannot see why a refund should take more than three weeks without real contact with a customer regarding progress. It is retail shops like these which should be avoided
53 replies
Review Distribution
5 Star
2 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (30%)
1 Star
12 (60%)