****MING CLIENTS???

On 23/11/24 my Nissan X-Trail was in for a service, I requested that they have a look at my breaks as it’s squealing. I was contacted for two chips on my windscreen that they wanted to fix, I approved the quote, they were still waiting for information from the technician about the breaks. I made numerous follow up calls to them that was just ringing or placed on hold.

When I pitched up at 16H30 my vehicle was parked outside and according to them done. I requested to speak to the Dealer Principal (Martin Smith), I informed him about the terrible service and that my breaks was not fixed!

He spoke to the technical department and informed me that the break pads was not a “Genuine Nissan” part and that was the cause of my problem replacing it will fix the problem. He also informed me that their calls are currently blocked by “SPAM” filters and that’s the reason they did not tell me about it earlier? But I did get a call from them earlier about the windscreen… and according to the service agent my car was all good, done and no problems when I pitched up?

Receiving my car back the next day the squealing continued… I took the car to another Nissan dealer and a tyre fitment centre for advice, then returned back to Motus Nissan and asked for the price of disc pads from their parts department. They gave me a quote of almost have the price I was quoted and paid?

Another visit to Mr. Smith with all the evidence in hand I was eventually informed that they fitted a “key value part” and not the “Genuine Nissan” part that I paid for, was quoted on and agreed too! and, and I must now also replace the back breaks urgently… On asking why the break pads show “Messi” I was informed that it’s just a spacer they used? On asking Mr Smith if this was standard practice he said he can not check every invoice/job card…

Dealers quoting “Genuine Nissan” parts but then putting in “key value” parts!

Huge price difference!

But to Nissan owners and future owners, both products looks identical! But in reality it’s not!

Is Nissan assisting it’s dealerships to **** clients?

Nissan South Africa "Want to write to our Managing Director?" is a PR stunt gone bad as it's never answered... waiting almost a month now!

Nissan South Africa Complaints Department is in a mess cases is just logged without follow-ups or outcomes... case# 01115130 on ice for almost a month now!!

Your dealers (Motus Nissan) Complaints just make empty promises!! Never received any callbacks!

I was a loyal owner for over 20 Years, but NEVER EVER AGAIN!!

If this happened to you send me a PM, Nissan thinks their owners are FOOLS!