Motus Nissan
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAVdM
Alwyn Van der Merwe
1 reviews | Active since Jan 2020
21 Jan 2025, 11:59
Nissan equals bad quality
My wife bought a new 2022 Nissan Magnite 1.0T CVT from Nissan Parow. The quality of the vehicle is very poor. We had a lot of problems from wiper blades to electric windows, central locking, keyless entry etc.. A big problem is the Auto Android that do not work. One of the main reasons she bought the vehicle was for the Auto Android. The wireless Auto Android disconnect all the time, and it do not work with the USB cable. Nissan Parow tried more than 5 times to fix the problem, but they cannot. We call the Service Manager 6 times but never return our calls. In January 2025 we took the vehicle to Nissan Tyger valley. They tried for a day to fix the problem but could not fix it. Please assist your *********** Technicians and managers and fix the Android Auto problem.
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Alwyn Van der Merwe
1 reviews | Active since Jan 2020
21 Jan 2025, 11:59
Nissan equals bad quality
My wife bought a new 2022 Nissan Magnite 1.0T CVT from Nissan Parow. The quality of the vehicle is very poor. We had a lot of problems from wiper blades to electric windows, central locking, keyless entry etc.. A big problem is the Auto Android that do not work. One of the main reasons she bought the vehicle was for the Auto Android. The wireless Auto Android disconnect all the time, and it do not work with the USB cable. Nissan Parow tried more than 5 times to fix the problem, but they cannot. We call the Service Manager 6 times but never return our calls. In January 2025 we took the vehicle to Nissan Tyger valley. They tried for a day to fix the problem but could not fix it. Please assist your *********** Technicians and managers and fix the Android Auto problem.
0
Replies (0)DC
Dirk C
1 reviews | Active since Jan 2020
27 Nov 2024, 08:06
****MING CLIENTS???
On 23/11/24 my Nissan X-Trail was in for a service, I requested that they have a look at my breaks as it’s squealing. I was contacted for two chips on my windscreen that they wanted to fix, I approved the quote, they were still waiting for information from the technician about the breaks. I made numerous follow up calls to them that was just ringing or placed on hold. When I pitched up at 16H30 my vehicle was parked outside and according to them done. I requested to speak to the Dealer Principal (Martin Smith), I informed him about the terrible service and that my breaks was not fixed! He spoke to the technical department and informed me that the break pads was not a “Genuine Nissan” part and that was the cause of my problem replacing it will fix the problem. He also informed me that their calls are currently blocked by “SPAM” filters and that’s the reason they did not tell me about it earlier? But I did get a call from them earlier about the windscreen… and according to the service agent my car was all good, done and no problems when I pitched up? Receiving my car back the next day the squealing continued… I took the car to another Nissan dealer and a tyre fitment centre for advice, then returned back to Motus Nissan and asked for the price of disc pads from their parts department. They gave me a quote of almost have the price I was quoted and paid? Another visit to Mr. Smith with all the evidence in hand I was eventually informed that they fitted a “key value part” and not the “Genuine Nissan” part that I paid for, was quoted on and agreed too! and, and I must now also replace the back breaks urgently… On asking why the break pads show “Messi” I was informed that it’s just a spacer they used? On asking Mr Smith if this was standard practice he said he can not check every invoice/job card… Dealers quoting “Genuine Nissan” parts but then putting in “key value” parts! Huge price difference! But to Nissan owners and future owners, both products looks identical! But in reality it’s not! Is Nissan assisting it’s dealerships to **** clients? Nissan South Africa "Want to write to our Managing Director?" is a PR stunt gone bad as it's never answered... waiting almost a month now! Nissan South Africa Complaints Department is in a mess cases is just logged without follow-ups or outcomes... case# 01115130 on ice for almost a month now!! Your dealers (Motus Nissan) Complaints just make empty promises!! Never received any callbacks! I was a loyal owner for over 20 Years, but NEVER EVER AGAIN!! If this happened to you send me a PM, Nissan thinks their owners are FOOLS!
Helpful (0)
|Replies (0)DC
Dirk C
1 reviews | Active since Jan 2020
27 Nov 2024, 08:06
****MING CLIENTS???
On 23/11/24 my Nissan X-Trail was in for a service, I requested that they have a look at my breaks as it’s squealing. I was contacted for two chips on my windscreen that they wanted to fix, I approved the quote, they were still waiting for information from the technician about the breaks. I made numerous follow up calls to them that was just ringing or placed on hold. When I pitched up at 16H30 my vehicle was parked outside and according to them done. I requested to speak to the Dealer Principal (Martin Smith), I informed him about the terrible service and that my breaks was not fixed! He spoke to the technical department and informed me that the break pads was not a “Genuine Nissan” part and that was the cause of my problem replacing it will fix the problem. He also informed me that their calls are currently blocked by “SPAM” filters and that’s the reason they did not tell me about it earlier? But I did get a call from them earlier about the windscreen… and according to the service agent my car was all good, done and no problems when I pitched up? Receiving my car back the next day the squealing continued… I took the car to another Nissan dealer and a tyre fitment centre for advice, then returned back to Motus Nissan and asked for the price of disc pads from their parts department. They gave me a quote of almost have the price I was quoted and paid? Another visit to Mr. Smith with all the evidence in hand I was eventually informed that they fitted a “key value part” and not the “Genuine Nissan” part that I paid for, was quoted on and agreed too! and, and I must now also replace the back breaks urgently… On asking why the break pads show “Messi” I was informed that it’s just a spacer they used? On asking Mr Smith if this was standard practice he said he can not check every invoice/job card… Dealers quoting “Genuine Nissan” parts but then putting in “key value” parts! Huge price difference! But to Nissan owners and future owners, both products looks identical! But in reality it’s not! Is Nissan assisting it’s dealerships to **** clients? Nissan South Africa "Want to write to our Managing Director?" is a PR stunt gone bad as it's never answered... waiting almost a month now! Nissan South Africa Complaints Department is in a mess cases is just logged without follow-ups or outcomes... case# 01115130 on ice for almost a month now!! Your dealers (Motus Nissan) Complaints just make empty promises!! Never received any callbacks! I was a loyal owner for over 20 Years, but NEVER EVER AGAIN!! If this happened to you send me a PM, Nissan thinks their owners are FOOLS!
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Replies (0)LH
Leandra H
1 reviews | Active since Jan 2020
20 Oct 2024, 16:09
Excellent service
Motus Nissan Parow delivers excellent service and products. My husband bought my Nissan stress free. Yushuf really delivered a great service during this time. I had to service my car recently and Yoshuf went out of his way to make sure it was as easy as possible for me. We appreciate all the employees at Motus Nissan Parow that helped us
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Leandra H
1 reviews | Active since Jan 2020
20 Oct 2024, 16:09
Excellent service
Motus Nissan Parow delivers excellent service and products. My husband bought my Nissan stress free. Yushuf really delivered a great service during this time. I had to service my car recently and Yoshuf went out of his way to make sure it was as easy as possible for me. We appreciate all the employees at Motus Nissan Parow that helped us
0
Replies (0)DJ
VF
Vuyisani Fayi-Fayi
1 reviews | Active since Jan 2020
9 Oct 2024, 15:05
Renault poor customer service/ Renault triber 2021 factory fault??
I booked my car for service last week (02 October 2024) with Renault Tygervalley. They told me that they are going to diagnosed it. Till today (09 October 2024), I do not have my car back with me. They do not give me any report unless I call then. When I called, they told me that the car has a wiring problem (Mon, 7th). Today, I called the head office, they told me the car has a starter problem and it has not been loaded for warranty claim. I have been struggling to get to work for a week now, they are not providing me with any updates. My car is still with them. They have not started to fix it at ll. I regret buying Renault triber 2021 model!
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Vuyisani Fayi-Fayi
1 reviews | Active since Jan 2020
9 Oct 2024, 15:05
Renault poor customer service/ Renault triber 2021 factory fault??
I booked my car for service last week (02 October 2024) with Renault Tygervalley. They told me that they are going to diagnosed it. Till today (09 October 2024), I do not have my car back with me. They do not give me any report unless I call then. When I called, they told me that the car has a wiring problem (Mon, 7th). Today, I called the head office, they told me the car has a starter problem and it has not been loaded for warranty claim. I have been struggling to get to work for a week now, they are not providing me with any updates. My car is still with them. They have not started to fix it at ll. I regret buying Renault triber 2021 model!
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Replies (0)HF
Hein F
1 reviews | Active since Jan 2020
26 Jun 2024, 09:26
Motus Nisssan Menlyn - poor service
Took my vehicle for service at Motus Nissan Menlyn on 2024/06/25. I requested service advisor that mechanic attend to passenger interior light that seems to have a faulty light switch. When I received car back nothing was done to the switch. I went back to service advisor and indicated that switch is still faulty. Response received is that he will follow up and call me back. This is so frustrating since I expected it to be repaired during service. My time is precious and can ill afford to take vehicle back again for a simple light switch! I also indicated that car wash vendor is providing a poor service, the vehicle are full of streak marks and not properly dried, watermarks. Note that I have not yet received any call back when writing this review.
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Hein F
1 reviews | Active since Jan 2020
26 Jun 2024, 09:26
Motus Nisssan Menlyn - poor service
Took my vehicle for service at Motus Nissan Menlyn on 2024/06/25. I requested service advisor that mechanic attend to passenger interior light that seems to have a faulty light switch. When I received car back nothing was done to the switch. I went back to service advisor and indicated that switch is still faulty. Response received is that he will follow up and call me back. This is so frustrating since I expected it to be repaired during service. My time is precious and can ill afford to take vehicle back again for a simple light switch! I also indicated that car wash vendor is providing a poor service, the vehicle are full of streak marks and not properly dried, watermarks. Note that I have not yet received any call back when writing this review.
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Replies (0)BJ
Brendton J
1 reviews | Active since Jan 2020
3 Jun 2024, 12:25
Renault SA - are only for themselves!
Renault SA has got to have the worst after sales service ever. My car has been standing at Renault in Kimberley for over two months (since March 20, 2024) awaiting approval on a claim for something the dealership failed to fix in the 2 times I took the car to them, before this instance. They refused me a courtesy car too. Between Lydia Mahlangu (call centre case manager) and Tienie (dealer principal) I have not received any feedback in over 4 weeks. No calls, no mails, absolutely nothing. Highly do not recommend this brand, simply based on these experiences.
Helpful (0)
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Brendton J
1 reviews | Active since Jan 2020
3 Jun 2024, 12:25
Renault SA - are only for themselves!
Renault SA has got to have the worst after sales service ever. My car has been standing at Renault in Kimberley for over two months (since March 20, 2024) awaiting approval on a claim for something the dealership failed to fix in the 2 times I took the car to them, before this instance. They refused me a courtesy car too. Between Lydia Mahlangu (call centre case manager) and Tienie (dealer principal) I have not received any feedback in over 4 weeks. No calls, no mails, absolutely nothing. Highly do not recommend this brand, simply based on these experiences.
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Replies (0)KV
Kaylor V.
1 reviews | Active since Jan 2020
8 Feb 2022, 11:56
Motus Nissan Tygervalley
My car was purchased at their Tygervalley branch in December 2021. And wow, I was amazed at how disgustingly poor the after service was. Before the car was bought they were going above and beyond to bag the sale but soon as the purchase went through they became trashy, or let me not say they...I am referring to the sales assistant who i was dealing with. Firstly, they took so long with the licence plate because they failed to do the roadworthy test! Which my father informed them to complete but DOLOLO. So then I had to waste my time getting the car to go for roadworthy tests, waste of time and my fuel. Secondly...I get ready to go for work and the car shuts down, apparently the battery was a dud and had to be replaced...TWO WEEKS AFTER GETTING THE CAR! More money wasted as I now have to Uber cos of Motus Nissan. Thirdly, the day the licence plates were available....the sales assistant informs me that the plates are available and I send him a drop pin with my location where he can deliver the plates...do u think thats it? NO!!!! He has the nerve to tell me that dropping it at my house AFTER WORK HOURS is "more Kosher" for him as its closer to his house and he is now finished with his shift! Whereas he had all day to drop it at my work place!!!! Where is the sense of customer satisfaction and customer service. I cannot believe how poor the service was, the wait for licence plates alone...and for your sales assistant to tell me "remember the plates only expire the 26th", all because I asked when the plates will ne available on the 24th. Moet ek dan tot op die laaste dag wag!? . I have never had this issue with Volkswagen whom we always purchase from, but never again will I stray to Motus Nissan in Tygervalley. Absolutely Trash. U have failed to do a "after purchase" service review and yesterday they said they would call back!? Ek wag nou nog.
Helpful (0)
|Replies (0)KV
Kaylor V.
1 reviews | Active since Jan 2020
8 Feb 2022, 11:56
Motus Nissan Tygervalley
My car was purchased at their Tygervalley branch in December 2021. And wow, I was amazed at how disgustingly poor the after service was. Before the car was bought they were going above and beyond to bag the sale but soon as the purchase went through they became trashy, or let me not say they...I am referring to the sales assistant who i was dealing with. Firstly, they took so long with the licence plate because they failed to do the roadworthy test! Which my father informed them to complete but DOLOLO. So then I had to waste my time getting the car to go for roadworthy tests, waste of time and my fuel. Secondly...I get ready to go for work and the car shuts down, apparently the battery was a dud and had to be replaced...TWO WEEKS AFTER GETTING THE CAR! More money wasted as I now have to Uber cos of Motus Nissan. Thirdly, the day the licence plates were available....the sales assistant informs me that the plates are available and I send him a drop pin with my location where he can deliver the plates...do u think thats it? NO!!!! He has the nerve to tell me that dropping it at my house AFTER WORK HOURS is "more Kosher" for him as its closer to his house and he is now finished with his shift! Whereas he had all day to drop it at my work place!!!! Where is the sense of customer satisfaction and customer service. I cannot believe how poor the service was, the wait for licence plates alone...and for your sales assistant to tell me "remember the plates only expire the 26th", all because I asked when the plates will ne available on the 24th. Moet ek dan tot op die laaste dag wag!? . I have never had this issue with Volkswagen whom we always purchase from, but never again will I stray to Motus Nissan in Tygervalley. Absolutely Trash. U have failed to do a "after purchase" service review and yesterday they said they would call back!? Ek wag nou nog.
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