Renault poor customer service/ Renault triber 2021 factory fault??

I booked my car for service last week (02 October 2024) with Renault Tygervalley. They told me that they are going to diagnosed it. Till today (09 October 2024), I do not have my car back with me. They do not give me any report unless I call then. When I called, they told me that the car has a wiring problem (Mon, 7th). Today, I called the head office, they told me the car has a starter problem and it has not been loaded for warranty claim.

I have been struggling to get to work for a week now, they are not providing me with any updates. My car is still with them. They have not started to fix it at ll.

I regret buying Renault triber 2021 model!