1 reviews | Active since Member
My car was purchased at their Tygervalley branch in December 2021. And wow, I was amazed at how disgustingly poor the after service was. Before the car was bought they were going above and beyond to bag the sale but soon as the purchase went through they became trashy, or let me not say they...I am referring to the sales assistant who i was dealing with. Firstly, they took so long with the licence plate because they failed to do the roadworthy test! Which my father informed them to complete but DOLOLO. So then I had to waste my time getting the car to go for roadworthy tests, waste of time and my fuel. Secondly...I get ready to go for work and the car shuts down, apparently the battery was a dud and had to be replaced...TWO WEEKS AFTER GETTING THE CAR! More money wasted as I now have to Uber cos of Motus Nissan. Thirdly, the day the licence plates were available....the sales assistant informs me that the plates are available and I send him a drop pin with my location where he can deliver the plates...do u think thats it? NO!!!! He has the nerve to tell me that dropping it at my house AFTER WORK HOURS is "more Kosher" for him as its closer to his house and he is now finished with his shift! Whereas he had all day to drop it at my work place!!!! Where is the sense of customer satisfaction and customer service. I cannot believe how poor the service was, the wait for licence plates alone...and for your sales assistant to tell me "remember the plates only expire the 26th", all because I asked when the plates will ne available on the 24th. Moet ek dan tot op die laaste dag wag!? . I have never had this issue with Volkswagen whom we always purchase from, but never again will I stray to Motus Nissan in Tygervalley. Absolutely Trash. U have failed to do a "after purchase" service review and yesterday they said they would call back!? Ek wag nou nog.
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