After sales service

Not even worth one star. They advertise vehicles with "Full service history", where in fact the service book is not stamped and where services are recorded (stamped), they were done 3500 to 4600 km's late. They then said as a token of apology, they will pay for the150000 km service at the agents (VW), but instead took it to Kwik-Fit to change the gearbox oil and re-set the service indicator, after having the vehicle for 4 weeks. They also said they will attend to my complaints about the Fan (Blower motor) and the power steering, just to tell me that VW found nothing wrong. Every time as asked about my car during the 4 weeks, I was told that they are waiting for spares. The only spare that was replaced during the 4 weeks, was a missing boot cover clip. This is probably all my fault as I didn't check it all when test driving. If you decide to buy a car from these guys, please make sure you check the service history, ALL doors, fans, lights, spare key, etc. because they claim to do Decra inspections, but there was a lot wrong when I took delivery. Also make sure you take it for a test drive on a freeway, as you CANNOT identify faults at low speeds around town (just bring your own fuel). It might be an acceptable practice, but their staff is using "for sale vehicles" for whatever reason - km's advertised were 4000 more when I took delivery. Decra was done prior to staff trips, which could explain how they might drive the vehicles. Best I can do now, sell this vehicle privately and buy somewhere more reliable.