SE
Sarel E
Active since Dec 2010
36
Reviews
0
Industries
Reviews
36 reviews27 months ago
Pathetic
Why not a Zero-star rating available? NO past experience with this Company was ever pleasant. When calling the call center, you hold on forever listening to boring tunes. You can request a call back, but that doesn't happen either. Then I doesn't even talk about the useless devices, the same vehicle is driving on the same spot for days.... I am DONE with Tracker, moving on now.
230 replies
29 months ago
Poor, expensive survice
This is the 2nd time I'm using RentoKill for ants. The first time was neither bad nor good. The initial treatment was on time, yet no stock on bait stations that I paid for. The follow up treatment appointment was missed and not communicated. They eventually arrived just before it started raining and still did the treatment. The result is that the ants are now worse on some places. The so-called bait stations are R14 units that I paid R160 for. They placed 3 of them in a small area and then my dogs destroyed them the same day. I just feel that the money spent is not worth the service and that a pre site survey before quoting might have eliminated some issues. Busy getting some quotes to actually solve my ant problem.
684 replies
32 months ago
Don't care attitude.
I took my vehicle for an Oil service, which they quoted me on. I requested some clips to be replaced as well, which they quoted me as well. They then called to say the vehicle is due for a brake fluid service, which I agreed upon. When I collected the vehicle, I had to sign an invoice for some software upgrade, which I wasn't told about and didn't agree upon. When driving home, I realized that the vehicle is now smoking heavily, which wasn't the case when booking it in. It then came to light that the software upgrade that I didn't agree upon, caused the smoking. After speaking to the service department, I was told that there is nothing they can do from their side and that I need to take it back to the company who did the software upgrade for me previously. Problem is, I had to take time of work to take the car from Kempton Park to Pretoria, leave it there for 3 - 4 days, get a lift back and repeat it again to collect the car. And on top of it all, it's costing me close to R5000.00 to get it fixed. Communication could have avoided this. Worst of all, no assistance offered.
0 replies
34 months ago
Beyond pathetic
Here we go again, 4th time and just the same POOR service as the previous 3. MTN sent them 4 E-mails to add a different address and contact number and they just claimed that they did not receive it. Call center agents also not very helpful. None of these 4 deliveries were my choice, suppliers use them, but I will NEVER recommend this company for deliveries...!!
53 replies
44 months ago
Useless
Not my first rodeo with DSV - very unprofessional and doesn't reply on enquires. I requested an address change (from home to work), yet they got it TOTALLY wrong and now blaming MTN for giving them the wrong address. What a mission to get a Cell phone delivered. If you can at all help, choose a different logistics firm to deliver you goods - the rating speaks for itself.
74 replies
44 months ago
STAY AWAY..!!
One Star is way too much for MTN, they should get a minus 5 star. Being a client for over 25 years and yet we are nothing to them, doesnt get back to me, holding on for like 75 mins and then still get the rude attitude and no step closer to resolving the matter. It's time to move on and change network. My advise to anyone taking on new contracts (even pre-paid), PLEASE STAY AWAY from MTN, you will regret it if you sign on with them...!!!
0 replies
48 months ago
After sales service
Not even worth one star. They advertise vehicles with "Full service history", where in fact the service book is not stamped and where services are recorded (stamped), they were done 3500 to 4600 km's late. They then said as a token of apology, they will pay for the150000 km service at the agents (VW), but instead took it to Kwik-Fit to change the gearbox oil and re-set the service indicator, after having the vehicle for 4 weeks. They also said they will attend to my complaints about the Fan (Blower motor) and the power steering, just to tell me that VW found nothing wrong. Every time as asked about my car during the 4 weeks, I was told that they are waiting for spares. The only spare that was replaced during the 4 weeks, was a missing boot cover clip. This is probably all my fault as I didn't check it all when test driving. If you decide to buy a car from these guys, please make sure you check the service history, ALL doors, fans, lights, spare key, etc. because they claim to do Decra inspections, but there was a lot wrong when I took delivery. Also make sure you take it for a test drive on a freeway, as you CANNOT identify faults at low speeds around town (just bring your own fuel). It might be an acceptable practice, but their staff is using "for sale vehicles" for whatever reason - km's advertised were 4000 more when I took delivery. Decra was done prior to staff trips, which could explain how they might drive the vehicles. Best I can do now, sell this vehicle privately and buy somewhere more reliable.
0 replies
55 months ago
Sud standard contractors
ABSA Homeowners insurance are using sub standard contractors. My first claim was to replace a geyser. Connections was loose, geyser blanket not put back, old parts left in the ceiling, covers not put back onto new geyser, etc. My latest claim was for a garage door motor, which the report by the contractor was VERY inaccurate, He claimed everything was working fine, yet the motor was not working under load. When taking load (the door), it doesn't open the door. He even said the battery is fine, yet not even connected to the motor. He also claimed that the chain drive was seized, yet it's turning freely by hand. Contractors must bear in mind, some customers is technical and they cannot feed them Bills***t. Besides all this, ABSA's feedback on claims and queries takes forever. ABSA has a lot to learn about customer service, especially when I am used to excellent service from Outsurance. Not recommending ABSA as an insurance company - yet banking is fine.
159 replies
55 months ago
Communication is key
Once again, after previous pathetic experiences with online orders, I did it again - shame on me. But this time round, it was too long for my car, hence my decision to order online and have it delivered. Needless to say, NO stock, yet online stock was available. The biggest problem of all this is the fact that it shows online that my order is being prepared - for a week already. When I phoned in today, I was told they are awaiting stock. NO communication or update online. I must just wait indefinitely until stock arrives. Reading other reviews, I see other clients complains about the same issues - online orders. Don't they learn something from customer reviews and fix online ordering. I know why, staff play on their cell phones (seen it myself), instead of calling clients and update order statuses. Enough is enough now - I will NEVER EVER order online from them again and even try not to buy instore as well - loyal client lost...!!!
159 replies
56 months ago
Useless
This place keeps calling, send E-mails & SMS's regarding a Tracker account that was paid up. The more I tell them to stop - the more they harass me. They even tell me they can see on the system that the account was paid, but why the phone calls & E-mails. Also very rude when talking to them...!! Just as useless as Tracker that appointed them?
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (16.666666666666668%)
1 Star
30 (83.33333333333333%)