NON TRANSPARENCY OF INFORMATION AFTER A SERVICE

My car webt in for a service on the 21st of December 2023. Jeethen was the service advisor that booked my car in. My car did not reach 45000km so it was a year service. When I got there I asked him what does the 45000km service entail he said he does not know his service department manager will inform me. The same time I should have seen this as a red flag and removed my vehicle from that dealership and booked my car in for a service either at Sandton ir Bruma. Nevertheless I was leaving to KZN the very next day and required my car to be serviced because in 2022 I had brilliant and amazing service from Laura of the same dealership hence I took my car back there. I told Jeethen to please check my aircon unit because when I turn on the aircon whilst I am accelerating there's a rugged feel while driving. He agreed to do so. After the service he contacts me and says my clutch needs to be changed it costs R14000 and if he must order the parts to get it sorted. I refused. My car had 26000km on the clock and I work remotely so the car is hardly driven. I asked Jeethen how can that be possible so Jeethen had no answer for me. When he called me to pick up my car and discussed this with me I told him it was the aircon and not the clutch he refused and insisted it is the clutch. As I walk out the service department manager cones up to me and dramatizes and exaggerates how bad my clutch is and when I am going to KZN the moment I drop from 4 to 3 my clutch will give way and I will be stranded on the side of the road. I told him it can never be the clutch as I work from home and hardly drive my car the longest trip I ever do is twice a year to KZN. He tried to terrify me being a female and make money off me as it was nearing Christmas when my car was still on maintenance plan. I went to KZN safely and drove my car around there and even drove back up to Jhb to date no clutch issues. I even informed them I know when a clutch needs to be replaced because there is a shudder when you reverse as well as it revs when you not even accelerating but the car is stagnant. They actually had no response for me. Further to this they didnot valet my car properly and they let me drive off with my bonnet open and not fully closed. I went to the shopping centre that was close and realised that it was opened when I got out of my car. I reported it to the dealer principle no response. Toyota SA phoned me and asked about my service I related the entire incident to them. I never heard back from them either. This is actually ****ming by lying and not being transparent to the customer. Please be aware of these especially ladies of these service advisors and the manager in the services department. I will never ever recommend this dealership to anyone.