BJ
BRISHANI J
Active since Jan 2012
5
Reviews
0
Industries
Reviews
5 reviews23 months ago
RUDE, PATHETIC AND NEGLIGENT ACT OF THE FINANCIAL ADVISOR
I have policies with Sanlam and Vaughan Yegambaram was my financial advisor in 2022. Due to me being unemployed in the latter part of 2022 I did inform my financial advisor and told him to please not allow my policies to lapse as I had them for a very long time. He got back to me saying I need to sign certain documentation etc. He said that because I am a long standing client and have had the policies for many years then I am at an advantage for a concession. Having said all this the policies lapsed I contacted him informing him of what had happened he said, dont worry, he will speak to management to reinstate my policies. He said there was a question that was unanswered, and he blamed me, yet the relevant individuals had informed him of this question to be answered a month or longer prior to him communicating with me. He neglected and disregarded to relay this information to me and and to make me aware of this. How can he blame me when he completed the questionnaire telephonically with me. It is evident that it was his negligence and failure to not complete the questionnaire as requested but wants to pass on the blame onto me as the client. He was absolutely rude and impatient when I called him out on his actions. Having said this I tried contacting him, and I sent numerous emails to him he never took my calls , nor did he respond to my emails. He knew exactly he could not reinstate my policies, he spoke to no management individual to assist, and there was no concession as a long-standing client that he said I could benefit. This was false information had it been true he would have acted out accordingly, and my issue would have been resolved. He was full of empty promises and blatant lies. This shady character of this financial advisor is intolerable, unprofessional, and unacceptable. I will never recommend him to anyone. I am in the process of escalating this matter.
477 replies
25 months ago
NON TRANSPARENCY OF INFORMATION AFTER A SERVICE
My car webt in for a service on the 21st of December 2023. Jeethen was the service advisor that booked my car in. My car did not reach 45000km so it was a year service. When I got there I asked him what does the 45000km service entail he said he does not know his service department manager will inform me. The same time I should have seen this as a red flag and removed my vehicle from that dealership and booked my car in for a service either at Sandton ir Bruma. Nevertheless I was leaving to KZN the very next day and required my car to be serviced because in 2022 I had brilliant and amazing service from Laura of the same dealership hence I took my car back there. I told Jeethen to please check my aircon unit because when I turn on the aircon whilst I am accelerating there's a rugged feel while driving. He agreed to do so. After the service he contacts me and says my clutch needs to be changed it costs R14000 and if he must order the parts to get it sorted. I refused. My car had 26000km on the clock and I work remotely so the car is hardly driven. I asked Jeethen how can that be possible so Jeethen had no answer for me. When he called me to pick up my car and discussed this with me I told him it was the aircon and not the clutch he refused and insisted it is the clutch. As I walk out the service department manager cones up to me and dramatizes and exaggerates how bad my clutch is and when I am going to KZN the moment I drop from 4 to 3 my clutch will give way and I will be stranded on the side of the road. I told him it can never be the clutch as I work from home and hardly drive my car the longest trip I ever do is twice a year to KZN. He tried to terrify me being a female and make money off me as it was nearing Christmas when my car was still on maintenance plan. I went to KZN safely and drove my car around there and even drove back up to Jhb to date no clutch issues. I even informed them I know when a clutch needs to be replaced because there is a shudder when you reverse as well as it revs when you not even accelerating but the car is stagnant. They actually had no response for me. Further to this they didnot valet my car properly and they let me drive off with my bonnet open and not fully closed. I went to the shopping centre that was close and realised that it was opened when I got out of my car. I reported it to the dealer principle no response. Toyota SA phoned me and asked about my service I related the entire incident to them. I never heard back from them either. This is actually ****ming by lying and not being transparent to the customer. Please be aware of these especially ladies of these service advisors and the manager in the services department. I will never ever recommend this dealership to anyone.
0 replies
25 months ago
REFUSAL TO REFUND CLIENT DUE TO THE NEGLIGENCE OF THE AGENCY
My matter relates to an international trip that was booked via my son’s karate academy to attend a tournament in Barbados in 2018. The merits of this matter refers: 1. The Passport was requested by Edwina owner of Webtours and Polly employee of Webtours. 2. At no time prior to the 28th of July 2018 that any information was provided with regards to the passport having to be valid for 6 months post return. 3. The agency arranged for a walk in appoint at the UK embassy in order to apply for a visa. This was completed successfully. 4. The agency arranged for some contact to assist in getting the new passport issued prior to the 14th August 2018. 5. Payment was made via the Agency and we refunded the amount paid. 6. Unfortunately after completing the application the passport was not issued in time and the existing passport was cancelled accordingly due to the new passport application. 7. On the day of travel customs prevented my son from boarding because the existing passport was cancelled and the new one was issued a day prior. 8. Edwina then drove with my son and myself to home affairs in Tongaat to try and get them to assist in uplifting the cancellation. Edwina insisted she travelled having 2 passports and home affairs told her it is not possible and they do not operate in that way. Once you make an application for a passport the previous passport is cancelled immediately. The management at home affairs informed her in presence of myself and my son that she ought to know all procedures regarding travel and that they should not have proceeded with travel arrangements. Edwina actually fell to her knees begging the management to uplift the cancellation of the passport. Edwina apologised to management stating it was an oversight on her side but if they could please assist with the passport. Home affairs refused. Furthermore the UK VISA was printed onto this passport and thereafter the passport was cancelled. Costs were incurred with the visa as well. 9. We have waited for her to refund us our money in full but she refused. Edwina declared to the airline company that it was a no show yet my son was at the airport ready to board until the ground floor attendants mentioned he could not travel due to the above reasons. To save herself from being embarrassed for her lack of knowledge and update of the changes in the travel industry spoke lies and created an impression it was my sons fault that my son was not at the airport hence he missed the boarding which was not the case. 10. An email received on 11th October 2018 and attached for reference shows a possible refund of R2000 from a total of R40 000 paid to Webtours by us. 11. As this is no fault of our own, Edwina point blank refused to refund us. I will never recommend Webtours to anyone due to the experience I have encountered. As a travel agent she should have been aware of all the travel procedures and regulations before proceeding with my sons booking. Having her not done so results in her being negligent which now became our issue where we lost the amount paid to her in full. This is broad daylight *******, absolutely unprofessional, inefficient and unacceptable.
0 replies
83 months ago
PATHETIC AFTER SALES SERVICE
I bought a Defy washing machine in December from Hirsch in Umhlanga. It worked well for a few months thereafter there's a problem with the hand washing function it shows error and when you use the normal delicate wash function it does not spin dry the clothes are still soaking wet and there's water in the drum. I called them to report this and for a week now I'm waiting. Their service is pathetic. They must just refund my money and take their junk back.
0 replies
122 months ago
POOR QUALITY MATERIAL AND WORKMANSHIP
I needed to put up a fence in my yard so I asked Ashwin to furnish me with a quote. He said its R6000 I agreed. I paid him R2000 over 3 weeks and he has only bought material once and each time he said he needed cement and stone and wanted the R2000 I then told him there's no material being delivered into my yard but you always wanting money. He bought the cheapest quality fencing not what I requested he put it up quarter way in my yard. It looks terrible and untidy. The fencing is crossing over with other wires it's bent and looks shabby. I asked him to remove it as it was not the quality i asked for and i requested a refund. He only refunded me R2500 and says that it cost him material and labour so he won't refund me the R3500. That is really not my problem because firstly it's the wrong quality you purchased and the workmanship was terrible. He then tells my mum and my son he will refund me but his under audit and investigation with SARS. He owes SARS R97000 that has absolutely nothing to do with me. I want my REFUND of R3500. In other words he took my money and job is incomplete since January his avoiding me. This is broad daylight robbery and thievish behaviour.
0 replies
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2 Star
1 (20%)
1 Star
4 (80%)