W
Webtours
Claimed Business
W
Performance(last 12 months):
#9Ranked In Travel & Vacation
0 NPSUnlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
4|4 Reviews
Jun '25 - May '26
5(75%)
4(0%)
3(0%)
2(0%)
1(25%)
5(75%)
4(0%)
3(0%)
2(0%)
1(25%)
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEF
Edwina F
1 reviews | Active since Jan 2020
9 Mar 2026, 06:33
IMPORTANT CLARIFICATION: Webtour Getaways vs. Unaffiliated Operators
IMPORTANT CLARIFICATION: Webtour Getaways vs. Unaffiliated Operators We are reaching out to address recent negative reviews directed at operators using the names "Webtours" and "Webtourgetaway." It has come to our attention that certain entities are operating under similar names and failing to deliver the promised services, particularly for local transfers, resorts, and hotel bookings. Please note the following to avoid confusion: Official Identity: We trade exclusively as Webtour Getaways and are registered with ASATA Official Website: www.webtours.co.za Our Scope of Service: We specialise purely in international travel packages. What We Do Not Do: Webtour Getaways does not facilitate local South African transfers, local resort bookings, or standalone local hotel stays. Any operator offering local transfer services under our name is doing so without authorisation and is not affiliated with our registered business. We pride ourselves on the quality of our international travel expertise and do not want our clients—or the public—to be misled by false advertising from unrelated parties. If you have been affected by these other operators, we encourage you to verify the company registration and contact details before proceeding. Thank you - Edwina Fletcher
Helpful (0)
|Replies (0)EF
Edwina F
1 reviews | Active since Jan 2020
9 Mar 2026, 06:33
IMPORTANT CLARIFICATION: Webtour Getaways vs. Unaffiliated Operators
IMPORTANT CLARIFICATION: Webtour Getaways vs. Unaffiliated Operators We are reaching out to address recent negative reviews directed at operators using the names "Webtours" and "Webtourgetaway." It has come to our attention that certain entities are operating under similar names and failing to deliver the promised services, particularly for local transfers, resorts, and hotel bookings. Please note the following to avoid confusion: Official Identity: We trade exclusively as Webtour Getaways and are registered with ASATA Official Website: www.webtours.co.za Our Scope of Service: We specialise purely in international travel packages. What We Do Not Do: Webtour Getaways does not facilitate local South African transfers, local resort bookings, or standalone local hotel stays. Any operator offering local transfer services under our name is doing so without authorisation and is not affiliated with our registered business. We pride ourselves on the quality of our international travel expertise and do not want our clients—or the public—to be misled by false advertising from unrelated parties. If you have been affected by these other operators, we encourage you to verify the company registration and contact details before proceeding. Thank you - Edwina Fletcher
0
Replies (0)EF
Edwina F
1 reviews | Active since Jan 2020
2 Mar 2026, 12:18
IMPORTANT CLARIFICATION: Webtour Getaways vs. Unaffiliated Operators
We are reaching out to address recent negative reviews directed at operators using the name "Webtours." It has come to our attention that certain entities are trading under similar names and failing to deliver promised services, particularly regarding local transfers, resorts, and hotel bookings. Please note the following to avoid confusion: Official Identity: We trade exclusively as Webtour Getaways and are registered with ASATA Official Website: www.webtours.co.za Our Scope of Service: We specialise purely in international travel packages. What We Do Not Do: Webtour Getaways does not facilitate local South African transfers, local resort bookings, or standalone local hotel stays. Any operator offering local transfer services under our name is doing so without authorisation and is not affiliated with our registered business. We pride ourselves on the quality of our international travel expertise and do not want our clients—or the public—to be misled by false advertising from unrelated parties. If you have been affected by these other operators, we encourage you to verify the company registration and contact details before proceeding. Thank you - Edwina Fletcher
Helpful (0)
|Replies (0)EF
Edwina F
1 reviews | Active since Jan 2020
2 Mar 2026, 12:18
IMPORTANT CLARIFICATION: Webtour Getaways vs. Unaffiliated Operators
We are reaching out to address recent negative reviews directed at operators using the name "Webtours." It has come to our attention that certain entities are trading under similar names and failing to deliver promised services, particularly regarding local transfers, resorts, and hotel bookings. Please note the following to avoid confusion: Official Identity: We trade exclusively as Webtour Getaways and are registered with ASATA Official Website: www.webtours.co.za Our Scope of Service: We specialise purely in international travel packages. What We Do Not Do: Webtour Getaways does not facilitate local South African transfers, local resort bookings, or standalone local hotel stays. Any operator offering local transfer services under our name is doing so without authorisation and is not affiliated with our registered business. We pride ourselves on the quality of our international travel expertise and do not want our clients—or the public—to be misled by false advertising from unrelated parties. If you have been affected by these other operators, we encourage you to verify the company registration and contact details before proceeding. Thank you - Edwina Fletcher
0
Replies (0)BM
Brighten M
1 reviews | Active since Jan 2020
19 Dec 2025, 09:11
Matric dance transport disaster (webtours)
I spoke to webtourgetaway 5 days before my matric farewell. I found a bmw m4 competition for 1500rand and it was communicated that the car is available. Upon paying the 1500 and sending proof of payment, they said it will reflect on their side by the day of the farewell, 3 days after we paid and unfortunately, if it had not reflected, they would not release the vehicle to us. Due to no movement about the funds being seen, we had to cancel webtourgetaway and seek alternative transport on the day of the farewell, 5 December. We then asked them to refund the payment. They then said they will refund. The consultant was called multiple times after many days later when the funds were not projected. To our dismay, the consultant did not answer on the process of the funds being showcased. It's been a week and multiple days and I haven't heard from them. I believe they blocked us from communicating with them. Apart from the fact that it often takes them time to answer any of the calls we make to them, which is regarded as quite unprofessional, I am outraged by the fact that we might have been ****med by these people.Shame on you webtourgetaway.
Helpful (0)
|Replies (0)BM
Brighten M
1 reviews | Active since Jan 2020
19 Dec 2025, 09:11
Matric dance transport disaster (webtours)
I spoke to webtourgetaway 5 days before my matric farewell. I found a bmw m4 competition for 1500rand and it was communicated that the car is available. Upon paying the 1500 and sending proof of payment, they said it will reflect on their side by the day of the farewell, 3 days after we paid and unfortunately, if it had not reflected, they would not release the vehicle to us. Due to no movement about the funds being seen, we had to cancel webtourgetaway and seek alternative transport on the day of the farewell, 5 December. We then asked them to refund the payment. They then said they will refund. The consultant was called multiple times after many days later when the funds were not projected. To our dismay, the consultant did not answer on the process of the funds being showcased. It's been a week and multiple days and I haven't heard from them. I believe they blocked us from communicating with them. Apart from the fact that it often takes them time to answer any of the calls we make to them, which is regarded as quite unprofessional, I am outraged by the fact that we might have been ****med by these people.Shame on you webtourgetaway.
0
Replies (0)NZ
Nhlanhla Z
1 reviews | Active since Jan 2020
17 Oct 2025, 06:34
Amazing Agency to Book With
I recently used WebTourGateway’s DropOff service, and I couldn’t be happier with the experience! From start to finish, everything was seamless — the booking process was quick, communication was clear, and the driver arrived right on time. The vehicle was clean, comfortable, and well-maintained, making the ride smooth and stress-free. What stood out most was the professionalism and friendliness of the driver, who went above and beyond to ensure I arrived safely and comfortably at my destination
Helpful (0)
|Replies (0)NZ
Nhlanhla Z
1 reviews | Active since Jan 2020
17 Oct 2025, 06:34
Amazing Agency to Book With
I recently used WebTourGateway’s DropOff service, and I couldn’t be happier with the experience! From start to finish, everything was seamless — the booking process was quick, communication was clear, and the driver arrived right on time. The vehicle was clean, comfortable, and well-maintained, making the ride smooth and stress-free. What stood out most was the professionalism and friendliness of the driver, who went above and beyond to ensure I arrived safely and comfortably at my destination
0
Replies (0)RM
BJ
BRISHANI J
1 reviews | Active since Jan 2020
31 Mar 2024, 02:03
REFUSAL TO REFUND CLIENT DUE TO THE NEGLIGENCE OF THE AGENCY
My matter relates to an international trip that was booked via my son’s karate academy to attend a tournament in Barbados in 2018. The merits of this matter refers: 1. The Passport was requested by Edwina owner of Webtours and Polly employee of Webtours. 2. At no time prior to the 28th of July 2018 that any information was provided with regards to the passport having to be valid for 6 months post return. 3. The agency arranged for a walk in appoint at the UK embassy in order to apply for a visa. This was completed successfully. 4. The agency arranged for some contact to assist in getting the new passport issued prior to the 14th August 2018. 5. Payment was made via the Agency and we refunded the amount paid. 6. Unfortunately after completing the application the passport was not issued in time and the existing passport was cancelled accordingly due to the new passport application. 7. On the day of travel customs prevented my son from boarding because the existing passport was cancelled and the new one was issued a day prior. 8. Edwina then drove with my son and myself to home affairs in Tongaat to try and get them to assist in uplifting the cancellation. Edwina insisted she travelled having 2 passports and home affairs told her it is not possible and they do not operate in that way. Once you make an application for a passport the previous passport is cancelled immediately. The management at home affairs informed her in presence of myself and my son that she ought to know all procedures regarding travel and that they should not have proceeded with travel arrangements. Edwina actually fell to her knees begging the management to uplift the cancellation of the passport. Edwina apologised to management stating it was an oversight on her side but if they could please assist with the passport. Home affairs refused. Furthermore the UK VISA was printed onto this passport and thereafter the passport was cancelled. Costs were incurred with the visa as well. 9. We have waited for her to refund us our money in full but she refused. Edwina declared to the airline company that it was a no show yet my son was at the airport ready to board until the ground floor attendants mentioned he could not travel due to the above reasons. To save herself from being embarrassed for her lack of knowledge and update of the changes in the travel industry spoke lies and created an impression it was my sons fault that my son was not at the airport hence he missed the boarding which was not the case. 10. An email received on 11th October 2018 and attached for reference shows a possible refund of R2000 from a total of R40 000 paid to Webtours by us. 11. As this is no fault of our own, Edwina point blank refused to refund us. I will never recommend Webtours to anyone due to the experience I have encountered. As a travel agent she should have been aware of all the travel procedures and regulations before proceeding with my sons booking. Having her not done so results in her being negligent which now became our issue where we lost the amount paid to her in full. This is broad daylight *******, absolutely unprofessional, inefficient and unacceptable.
Helpful (0)
|Replies (0)BJ
BRISHANI J
1 reviews | Active since Jan 2020
31 Mar 2024, 02:03
REFUSAL TO REFUND CLIENT DUE TO THE NEGLIGENCE OF THE AGENCY
My matter relates to an international trip that was booked via my son’s karate academy to attend a tournament in Barbados in 2018. The merits of this matter refers: 1. The Passport was requested by Edwina owner of Webtours and Polly employee of Webtours. 2. At no time prior to the 28th of July 2018 that any information was provided with regards to the passport having to be valid for 6 months post return. 3. The agency arranged for a walk in appoint at the UK embassy in order to apply for a visa. This was completed successfully. 4. The agency arranged for some contact to assist in getting the new passport issued prior to the 14th August 2018. 5. Payment was made via the Agency and we refunded the amount paid. 6. Unfortunately after completing the application the passport was not issued in time and the existing passport was cancelled accordingly due to the new passport application. 7. On the day of travel customs prevented my son from boarding because the existing passport was cancelled and the new one was issued a day prior. 8. Edwina then drove with my son and myself to home affairs in Tongaat to try and get them to assist in uplifting the cancellation. Edwina insisted she travelled having 2 passports and home affairs told her it is not possible and they do not operate in that way. Once you make an application for a passport the previous passport is cancelled immediately. The management at home affairs informed her in presence of myself and my son that she ought to know all procedures regarding travel and that they should not have proceeded with travel arrangements. Edwina actually fell to her knees begging the management to uplift the cancellation of the passport. Edwina apologised to management stating it was an oversight on her side but if they could please assist with the passport. Home affairs refused. Furthermore the UK VISA was printed onto this passport and thereafter the passport was cancelled. Costs were incurred with the visa as well. 9. We have waited for her to refund us our money in full but she refused. Edwina declared to the airline company that it was a no show yet my son was at the airport ready to board until the ground floor attendants mentioned he could not travel due to the above reasons. To save herself from being embarrassed for her lack of knowledge and update of the changes in the travel industry spoke lies and created an impression it was my sons fault that my son was not at the airport hence he missed the boarding which was not the case. 10. An email received on 11th October 2018 and attached for reference shows a possible refund of R2000 from a total of R40 000 paid to Webtours by us. 11. As this is no fault of our own, Edwina point blank refused to refund us. I will never recommend Webtours to anyone due to the experience I have encountered. As a travel agent she should have been aware of all the travel procedures and regulations before proceeding with my sons booking. Having her not done so results in her being negligent which now became our issue where we lost the amount paid to her in full. This is broad daylight *******, absolutely unprofessional, inefficient and unacceptable.
0
Replies (0)PM
Philip M
1 reviews | Active since Jan 2020
22 Mar 2020, 12:49
superb service
Just a great big thank you to Edwina and Polly of WebTours Mount Edgecombe who came to our rescue by organizing a last minute Holiday for our Wedding Anniversary celebration at the Mauricia Beachcomber Grand Baie in Mauritius, this after our Japan cruise was cancelled due to the Corona Virus. The hotel was superb and we had a really good holiday, above that the information service we received from WebTours after i contacted them when the island was put on lock down and our direct flight to Durban was cancelled just two days before we were to leave was swift. Well done Edwina & Polly
Helpful (0)
|Replies (0)PM
Philip M
1 reviews | Active since Jan 2020
22 Mar 2020, 12:49
superb service
Just a great big thank you to Edwina and Polly of WebTours Mount Edgecombe who came to our rescue by organizing a last minute Holiday for our Wedding Anniversary celebration at the Mauricia Beachcomber Grand Baie in Mauritius, this after our Japan cruise was cancelled due to the Corona Virus. The hotel was superb and we had a really good holiday, above that the information service we received from WebTours after i contacted them when the island was put on lock down and our direct flight to Durban was cancelled just two days before we were to leave was swift. Well done Edwina & Polly
0
Replies (0)