1 reviews | Active since Member
Absolutely pathetic service, called in on a Thursday looking for a specific vehicle and was told there were none in stock but they could get it no issue. When I asked what the lead time was they said you will have it no later than the following Tuesday. I sent the full funds without hesitation. Saturday came along and I called to confirm if the funds had been received. I was told the system doesn’t work on Saturday. Monday morning received a message that the funds had been received and they were arranging the car. Later Monday, I received a message stating that they were very sorry but they were unable to secure the vehicle and they needed to refund me, I was furious at this point. I called another dealer that had the same vehicle. They said yes they would give it to me at the same price. I requested Toyota bryanston to pay the funds over to the other dealer. They refused “company policy”… that made me more upset. I told them fine, semt my company details from where the funds had been sent. A day later I received a form and a million questions including original POP along with a complete KYC for my own funds back. The dealer principal was unhelpful and the entire experience was just pathetic. I will drive 100km from my office to service my car to ensure I never deal with them again.