Is Motus Really Representing Mercedes-Benz in South Africa?

I placed an online request using the exact words: “diagnostic test for engine, gearbox and suspension.” As I was considering purchasing a Mercedes-Benz, I wanted the reassurance of having it checked by the brand itself — the experts who should know their own vehicles best.

To my surprise, I was referred to a branch operating under Motus. I wasn’t even sure who Motus was, but assumed they were officially part of Mercedes-Benz South Africa. Unfortunately, that assumption turned out to be a costly mistake.

After paying R3 335 for this so-called diagnostic test, I received nothing more than a brief invoice with a few generic notes. There was no diagnostic report, no mention of gearbox or suspension, and no reference to the actual mechanical systems that would matter in a pre-purchase inspection.

Frankly, my 83-year-old mother could have walked around the car and given me the same information.

Even after following up with the person who originally referred me to this branch, I’m still waiting for a reasonable explanation. If this is what’s left of Mercedes-Benz service in South Africa — now seemingly operated by Motus — then customers deserve to be told. Because this experience felt nothing like the professionalism or technical excellence one expects from Mercedes-Benz.