Shocking Client Experience!

Very disappointed in the service I received from an employee by the name of Thuli Mabasa, she was impolite, unwelcoming and completely unwilling to assist me or answer any questions regarding a package I called to enquire about when I asked to speak to a manager she said there wasn’t any manager available which I find strange and when I asked to speak to someone else she offered to take a message. Disgusting customer experience.