Bad quality food

I ordered food from chicken licken on mrD app, the food was cold. Mr D is asking me to send them pictures, how on earth can a picture show that the food is cold? I have been waiting for feedback since yesterday, and this morning I was chatting with their agent on WhatsApp, he just ended the chat while I was talking. He sent me a R20 voucher saying he is compensating me, for a meal that I paid R130 for. I don't want compensation, they must deliver hot fresh food, not weekend left overs.