Feedback on Service Experience: Mr Plumb (Referred by Naked Insurance)

Mr Plumb was sent out to assist me by my insurer, Naked Insurance. This was the worst service provider in this sector that I have ever been assisted by. The employee who assisted with the booking was unhelpful and disinterested, all she was concerned about was money and invoices, her following up was poor and inconsistent. The employees arrived late, completed one job card and forgot the other. They even made me sign for incomplete work. When I queried today, I again had to go through the lady that dis the bookings, which remained a nightmare. I am in shock that Naked insurance would work with a company like Mr Plumb that provides such poor customer service.