I paid my Mr Price account in full on 2 February 2026, yet charges keep being added afterwards

I paid my Mr Price account in full on 2 February 2026, yet charges keep being added afterwards. When I contacted customer service to query this, the consultant Nomalanga was rude and became irritated during the conversation. She insisted that my account was never paid up, but when I asked why only their fees were outstanding and nothing else, she cut me off and ended the chat instead of assisting me. I also have proof of payment and tried to show it to her, but she did not even want to look at the proof before ending the conversation. My statement clearly shows that the account was paid on 5 February, after which charges were added again on 7 February. I even paid again, yet more charges are still being added. Please explain why charges are being added to a fully paid account and correct this immediately.