C
Chelene
Active since Sep 2024
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
I paid my Mr Price account in full on 2 February 2026, yet charges keep being added afterwards
I paid my Mr Price account in full on 2 February 2026, yet charges keep being added afterwards. When I contacted customer service to query this, the consultant Nomalanga was rude and became irritated during the conversation. She insisted that my account was never paid up, but when I asked why only their fees were outstanding and nothing else, she cut me off and ended the chat instead of assisting me. I also have proof of payment and tried to show it to her, but she did not even want to look at the proof before ending the conversation. My statement clearly shows that the account was paid on 5 February, after which charges were added again on 7 February. I even paid again, yet more charges are still being added. Please explain why charges are being added to a fully paid account and correct this immediately.
0 replies
11 months ago
On the 8th of May, I requested to upgrade my line from 60mbps to 100mbps
On the 8th of May, I requested to upgrade my line from 60mbps to 100mbps. I was advised that this might take up to 24 hours to be activated. They immediately took a prorata payment for the upgrade. However, today is the 12 of May, and after following up 4 times, I have had NO feedback, and my line is still on 60mbps! If only the service was as fast as the payment they took!
174 replies
18 months ago
I am writing to express my frustration and disappointment with my online order, which was placed on September 30, 2024, at 19:51 (Order #201163361579)
I am writing to express my frustration and disappointment with my online order, which was placed on September 30, 2024, at 19:51 (Order #201163361579). The estimated delivery date was October 7, 2024, but it has now been 15 days past that date, and I have yet to receive my order. Despite following up with your customer service team three times, I have received no update or feedback on the status of my order. This lack of communication and service is unacceptable. I urge you to investigate this matter urgently and provide me with an update on the delivery of my order. If there are any issues, please let me know and provide a revised delivery date. I hope you will take immediate action to resolve this issue and deliver my order as soon as possible.
53 replies
19 months ago
Extremely dissatisfied with Vodacom's handling of my internet service application
Extremely dissatisfied with Vodacom's handling of my internet service application. Despite canceling on the SAME day of delivery due to slow speeds, I've received no helpful response and quoted over R 20 000 to cancel even though the contract states I can cancel within 14 days. Multiple follow-ups, long phone waits, and unhelpful reps later, I'm still without reliable WiFi, and it was still not canceled. Forcing me to use data.
106 replies
19 months ago
I'm thrilled to share my exceptional experience with Rain's customer service, particularly with Daniel! After struggling to connect my router and receiving no help from multiple tickets and calls, I was ready to cancel my service
I'm thrilled to share my exceptional experience with Rain's customer service, particularly with Daniel! After struggling to connect my router and receiving no help from multiple tickets and calls, I was ready to cancel my service. But Daniel went above and beyond to assist me. He politely helped me cancel but then insisted on trying one last solution. He took the extra step of calling my wife at home and guided her through switching to the 4G network, which resolved the issue immediately! Daniel's dedication, patience, and willingness to help saved the day and earned Rain a customer. He's a true asset to the company and deserves recognition. Thank you, Daniel, for your outstanding service! Big thumbs-up.
53 replies
20 months ago
Received exceptional service from Bradley Manuels
Received exceptional service from Bradley Manuels. Very informative, professional, and helpful. Speaks very clearly. Thank you, Bradley, for your kind and fast assistance.
53 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)