Company never showed up for installation

I contacted Mr. Washline in September 2015 because the washline that we bought and installed ourselves from a hardware store was constantly coming out of its hinges and had to be constantly repaired. So we decided to buy washlines from Mr. Washline and have them professionally installed. I spoke to Shereen who sent me an invoice and said they would come in about 2 weeks to do the installation. The Wednesday came and no one came. I called in the afternoon to asked what happened and Shereen said that they tried to call me but there was no response. I said there must have been a mistake because I didn't get any missed calls. Besides, why did they have to call if we already had an appointment? She said since they have no idea exactly when they would arrive, they always call to verify that someone was home. Otherwise they don't come. So I verified my cell phone number again and rescheduled for the next week. The next week, no show. I called and again the same story. They couldn't reach me, which I know now cannot be true. This happened two more times and then, not knowing what else to do, I gave up and we just keep repairing the old lines. Mr Washline obviously doesn't need any business