RH
Rachel H
Active since Jan 2014
9
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0
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Reviews
9 reviews55 months ago
PetPort Cape Town
<div>Worst experience ever in many years of transporting our dogs. Extremely traumatizing for both pet and owners. PetPort Cape Town was only interested in getting our deposit. All went downhill after that. They gave the cheapest quotation based on non-existing, unverified flight connections and availability. Zero to little communication, mistakes, empty promises, non-knowledgeable and unprofessional staff. I imagine very overworked as well. No compromise or taking responsibility. Was a total nightmare. We should have listened to our vet not to use them and we truly regret ever having anything to do with them.</div>
530 replies
67 months ago
Nedbank continues to disappoint
Just when I think Nedbank could not get any worse, they set the bar even lower. The latest on the long list of substandard service quality is that I just found out that, in 2011, our relationship banking manager failed to send the swift code for an incoming international transfer. We made several incoming transfers around that time to purchase/build property and I usually checked to make sure that we got the swift codes. This particular transfer eluded me for some reason but our banking agent, who worked with us personally, should have sent it. I called Nedbank last week and (after the line simply cut off mid-conversation 4 times!) I was finally told that records are only kept for 5 years but they will make a request to their swift team to see if they could find the codes. They promised to get back to me. That was last week and I have heard nothing. My choices now are: spend another entire day on the phone trying to complete a conversation 2. spend several weeks emailing random addresses and getting no response 3. give up and say "that's just Nedbank" or 4. do nr. 1 -3. Maybe some day I will manage to move everything over to a more responsive bank.
0 replies
116 months ago
Unfriendly doctors, lack of staff, extremely long waits can be fatal
<p>The husband of a friend passed away at Somerset Hospital three weeks ago. He went to the hospital because of appendicitis. He was left sitting in a chair - and later had to lay down because the pain was too much for him - for over 24 hours before he was examined. He apparently did not receive treatment in time and was probably not adequately monitored. He died 5 days after he arrived at the hospital. His wife - distraught and wondering how someone, this day and age, can die of something as routine as appendicitis - went to speak to the doctors who treated her husband. Out of the four doctors she spoke to, only two were even close to being patient and "human". As one of the decision makers and surgeon during her husband's hospital stay, she was also referred to Dr. Kathryn Chu. I went with her.</p> <p>As my friend cried and lashed out about the long wait and lack of proper care at the hospital, Dr. Chu became very defensive and offended instead of remaining understanding or, at the very least, neutral. She commented that her husband was lucky that he only waited a day to be examined. "There are people who wait for a week!" I found that very insensitive. After a particular comment my friend made (to the effect that if Somerset Hospital lacks staff and resources, they should encourage people to go to private hospitals if they can afford it at all instead of letting them wait and risk receiving treatment too late. Her reasoning was that they would have mortgaged their home or sell something to receive the right treatment and care if they had known that help would come too late), - which, due to English not being my friend's mother tongue, Dr. Chu completely misunderstood - she lashed back saying "I know you will regret what you just said. I think it is very unfair that you say what you say about the hospital and now let's go". She got up abruptly and led us out of the room, signaling that the discussion was over.</p> <p>Not only was my friend looking for answers, she was obviously also looking for closure, comfort and the assurance that the hospital, in spite of lack of resources, staff or whatever else, did all they could for her husband. Dr. Chu not only failed to provide this, she also gave the impression that her feelings were more important that the loss of somebody's life. I would not want to deal with a doctor like Dr. Chu in the event that someone in my family passes away. As an American doctor and, especially knowing that the chances of being slapped with a malpractice lawsuit in a South African public hospital is next to nil, she should have shown more compassion. To the bereaved, a little compassion goes a long way. My friend will never forget this meeting with Dr. Chu today, for all the wrong reasons. Dr. Chu simply should have known better. Somerset Hospital should train their doctors to deal with patients and family members with a little more patience and understanding.</p>
0 replies
117 months ago
Would not recommend Boss Paving Cape Town
<p>I have had lots of problems with our contracts with Boss Paving. Pavers not laid correctly to allow water to flow to the gutters, pavers cracking after a few months, reluctance to install everything we agreed on, trying to add extra costs, not doing things properly (for example, not trimming the edges of the brick wall by the steps that they just installed. And everytime they come, something gets destroyed and they need constant supervision. The last time a worker form Boss Paving was here to redo the bricks on the steps to allow water to flow down (he just cut the cement between the bricks, nothing else), he disconnected an irrigation hose pipe (instead of getting water from the tap in the garage) and didn't reconnect it properly. This resulted in the hose disconnecting and water running into the gutter the whole night. I compalined to the company and they refused to take responsibility for it, saying that their worker definitely wouldn't do such a thing.</p> <p>A lifetime Guarantee is not worth much if they have to keep returning to fix things, if it's hard to get an appointment and if they end up giving me a headache and costing me money everytime they show up.</p>
0 replies
121 months ago
Obligatory "Race" options not indicative of a Rainbow Nation
<p class="MsoNormal">I went to <span class="il">Nedbank</span> in Sea Point to open accounts for my young daughters. As I was signing the necessary papers, I noticed that the consultant, Jowayne Johns, had chosen a race category for my daughters. I asked her why she made a choice without asking me first and she responded that the system would not allow her to continue without choosing one of the four answers to the question of “race”. The only choices are “Black”, “Colored”, Asian” or “White”. She then asked if I wanted to choose another category. But this was not the point. The point is, in a supposedly "Rainbow Nation", how can we all be FORCED to choose one of only four categories? What about people who do not fit in these categories? What about giving people the option of "other" or making it an optional question?</p> <p class="MsoNormal">I emailed Nedbank and asked them to remove the references to race in my daughters' accounts. Constanze Cheslin replied - after an "internal investigation" - that "<span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; color: #1f497d;">The options provided on our application forms are prescribed by law as we are required to report under certain categories; ie Black, Coloured, Asian and White. As a financial institution subscribing to various financial legislature we have an obligation to comply and therefore do not have a say in the determination of the options provided."</span></p> <p class="MsoNormal">A bank is only as good as the way it chooses to conduct business. If Nedbank refuses to make this question optional or at least create an "other" for people who do not fit in one of these four boxes, then I would rather move my business elsewhere. Perhaps I'll be lucky and I'll find a bank in South Africa who is not bound by law to classify its clients based on restrictive statistics reminiscent of the divisive practices of this country's past.</p>
128 replies
125 months ago
Company never showed up for installation
I contacted Mr. Washline in September 2015 because the washline that we bought and installed ourselves from a hardware store was constantly coming out of its hinges and had to be constantly repaired. So we decided to buy washlines from Mr. Washline and have them professionally installed. I spoke to Shereen who sent me an invoice and said they would come in about 2 weeks to do the installation. The Wednesday came and no one came. I called in the afternoon to asked what happened and Shereen said that they tried to call me but there was no response. I said there must have been a mistake because I didn't get any missed calls. Besides, why did they have to call if we already had an appointment? She said since they have no idea exactly when they would arrive, they always call to verify that someone was home. Otherwise they don't come. So I verified my cell phone number again and rescheduled for the next week. The next week, no show. I called and again the same story. They couldn't reach me, which I know now cannot be true. This happened two more times and then, not knowing what else to do, I gave up and we just keep repairing the old lines. Mr Washline obviously doesn't need any business
0 replies
127 months ago
Beta Baths won't refund my money!!
Stephen Lambrick and his team refurbish a bathtub for me last month. He asked me when he arrived for the job to pay him the same day. I was working until late that night but I kept getting text messages from him about when I would pay and if he could expect payment by the end of the day. I found this excessive but when I got home shortly before midnight, I went straight to the computer to retrieve his invoice. He had billed me R1800 instead of the R1600 we agreed on. I texted him about it. He replied immediately and apologized. He said R1600 was fine.<br> The first attempt to pay through online banking ended up with an error message. Thinking that the payment did not go through, I processed it again. It was only the next weekday (Monday) that I saw that the payment had gone through twice. Since then, I have called Stephen Lambrick (no answer), texted him (only responded twice...second time promised to refund my money) and emailed him (no answer). He was in such a rush and he pressured me to get paid but now that I have paid him twice in error, he doesn't seem to care about returning the money. Beta Bath's professionalism and integrity are at stake. Please refund my money!
0 replies
132 months ago
No delivery, no refund, no explanations
I placed an order almost a month ago. A week later, the packet was delivered with 7 items missing. There was no indication on the slip that items were missing and the whole shipment was marked \delivered"online. I got no explanation by email or otherwise. After a week"
76 replies
132 months ago
Trying to get simple problems resolved impossible
I've called and visited Nedbank so many times for the same problem and they still haven't resolved the problem. And it's very simple: take our old foreign phone Nr. completely out of the system, put my SA cell phone in so I can get notifications when we use our credit cards. Telephone customer service proved useless. They said I had to go into a branch to change or delete Tel Nrs. (which I had already asked them to do 2 years ago after we moved to SA and switched our account over). Now I've been to the Sea Point branch three times, waited in line and today, I even insisted on speaking to the manager. They assured me that this was taken care of. It still isn't. When my husband uses his card, it still doesn't send a message to our SA cell phone. I'm sure if I were to go to the branch again tomorrow, our foreign cell Nr. would still-once again-be listed on file!<br> <br> The system can only be blamed for so long. After a while, it's just incompetence and lack of customer service not being able to get such a basic thing done correctly, the first time. I have lost many hours waiting in line, visiting the branch and I am simply tired of it. If I had the energy, I'd move my accounts elsewhere.
76 replies
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