Mr PRICE DEVICE COVER (GUARD RISK)

I bought a phone September 2024 and insured it for 6 months once the 6 months contract ended I renewed a contract which I paid it monthly which will expirer March 2026, On the 15th January my phone just stopped charging and took it to the shop for insurance to help me, I waited and waited, calling the insurance with no help, up until they cannot help me as my insurance covered only when the phone is lost, ****** or fell and damaged which is are not stated on the Insurance policy, after I received messages from them that my insurance has lapsed.

I have been paying for nothing.