mrsmomewellness:No delivery after payment

I recently decided that I would like to try something different in the weight loss process and when I saw the post from Momewellness I was excited and wanted the same results they were showing.I quickly got on their dm and after a short conversation were they were very responsive I decided to purchase the R1600 pack which included two tonics and two shakes. After a day I got a message that my products are in the way ,I thought fantastic! So I asked on dm what the lead time would be and they responded 7-10days,I thought it was a bit long noting I’m in the same province(gauteng) but then I considered that they may have an influx of orders so maybe I should be patient.On day 10 I sent them another Dm trying to understand what the status of my delivery was as I had not received any product and it was the last day.There was no respond so I decided to post on their Instagram so people can see it and then that’s when they quickly responded to my dm and told me thy had done a POP and would send me a copy.I was taken aback because what am I suppose to do with a POP.so I responded and told them that I give them up until Monday to sort my order out or they should refund me.They have blatantly ignored me and have since not made contact.It’s day 14 and no delivery.It beyond disappointing that people take your hard earned money and now they can’t deliver the product and have the audacity to have you running around them.It’s close enough to theft! I also realised when I went through other reviews at other platforms that I was not the only one.