Terrible, Terrible service from Msanzi

You would expect paying a fee every month for security that you would get some sort of decent customer service! Well guess what? With this company you get NONE! On the 1st of May 2023 at around 19:10pm I was attempting to repair my vehicle of which i leave the main garage door open and work on my vehicle (of which I have done for many years). I got a visit from a guy who came with a vehicle, held me at gunpoint and took my cellphone. I proceeded to then notify Msanzi Security of which they asked whether they should send a vehicle to my premises (really pointless as the theives are obviously gone). They did not ask for a description of the assailant or anything like that! Did not even attempt do intercept the vehicle as they could have been easily apprehended by a decent security company. Now ask yourself this question is this the type of 'Security' you want for yourselves and your families? The next day on 2nd May 2023 I left home to sort out another cellphone and banking apps etc, as I was leaving my home called the security company and told them to please watch my property! I get back home my copper pipes are missing and chopped up. Called them had a good few mouthfuls with them. Next day the so called manager calls me and says that it is their fault the person that answered when I asked for my property to be watched did not action it! And that was all I got. Nothing and I mean nothing else. Few days later i asked for a quote on some installations on various extra alarm equipment they pitch here and say they will email me. Its gone almost a month now. No email no call to check if I received my email. What is this? A circus????