Westown mugg and bean ...shocking service

Please note that this complaint is for the new Westown store branch and not Watercrest . On the 1/3/2026 i was in your Westown branch having lunch and unfortunately, I have a few issues to bring to your attention. Upon ordering my meal i asked for a can of coke but as the waitress left me to place the order i changed my mind and asked her if i could change my order .She turned around and said no as the order had been sent off already .Not to rock the boat i said that was ok and i accepted the coke .When the coke came it was in an unopened can .I find it unacceptable that she could not change my order as the can was unopened .But i did not want to make it an issue . Secondly while i ate my meal the waitress did not once bother to come and check on how the meal was going .Total lack of interest .The manager could not be found anywhere . Thirdly i had to wait 20 minutes with finished plates on my table to be cleared . I could understand if the store was busy but there were only four other couples eating there at that time . I frequent your outlets often and the food is always great but when i experience service like this ,it seems as if your customers are not welcome .Being in the service industry i know what is acceptable service ,but the service i was shown was totally unacceptable .Needless to say i will never return to your Westown branch again