In adequate, unfriendly, unprofessional and unhelpful staff

I ordered a number of items for hiring including a marquee for a significant prayer following the passing of my mother. Upon prior measurement, I clearly stipulated what I wanted and it was clear that there was understanding between myself and the person who was assigned to measuring the area. When the marquee was put up, it was smaller and much narrow than what was originally discussed. I tried calling a number of times to have the structure altered before the start of the prayer, but was ignored and treated with such nonchalance and a disrespectful tone from Fatima and other Mukhtar Hiring staff. This was extremely stressful given the nature of the event and the number of guests hired, but to Fatima and the rest of the staff it did not matter. This was disturbing as previously a tent was hired for the same area and the dimensions were bigger, yet I was told that there was nothing bigger for my space. They didn't even have the decency to send someone else to correct it or even to return calls as they said they would. This to me implies a business for money and not for a professional service offering. Staff are unfriendly, unprofessional and have no way of speaking to clients. I am even having issues with the return of my deposit. Communication is terrible. I will make a point to never hire from this company again and would advise friends and family accordingly.