SN
Shalena N
Active since Sep 2013
5
Reviews
0
Industries
Reviews
5 reviews3 months ago
Unreasonable delay and poor handling of faulty electrical return
I returned a faulty Dreame Hair Gleam High-Speed Hair Dryer (R1 799) to Yuppiechef in-store (Canal Walk) on 24 December 2025, less than two weeks after delivery. The reason for the return was that the magnetic nozzle repeatedly popped off during blow-drying, making the device impractical to use and raising concerns around safety and usability for a household electrical appliance. At the time of return, I received written confirmation stating: “Repairs usually take between 5–7 working days before the item will be returned to you.” At no point, either during the in-store drop-off or in any written communication, was I informed that the supplier would be closed over the festive period, or that the 5–7 working day timeframe would only begin once the product reached the supplier, rather than from the return submission or internal handling stage. Only after following up was I advised that the supplier received the unit on 7 January 2026, meaning Yuppiechef and the supplier have now had the device longer than I had it in my possession. Despite multiple follow-ups, communication has been slow and I am currently receiving no response, which I find unacceptable given the timelines originally communicated. I would also like to state clearly that I am not willing to accept a repaired unit. I returned the item shortly after delivery due to a functional defect and I am unhappy with the product. Given the extended period that the device has been out of my possession, it is not reasonable to expect me to accept a repaired item. As this is an essential household item, I was forced to purchase a replacement hairdryer while awaiting resolution, leaving me financially out of pocket. Being advised that a refund will only be considered after assessment, with repair as a possible outcome, is not reasonable under these circumstances. I am requesting a full refund and prompt resolution of this matter. Unfortunately, this experience has significantly undermined my confidence in purchasing electrical appliances online from Yuppiechef, particularly where after-sales handling, repair timelines, and supplier delays are involved.
0 replies
41 months ago
Unethical debit and insufficient support
I had made two payments on one order on the 14th of December to have zero payments pending. The money was deducted from my account. Payflex debited an amount to the same order, which means I have overpaid on the order. I have written to the support team on four occasions, attached my banking statement and the same response of "our system shows" is repeated to me. Not once was there an attempt to mitigate the error in their system as I am clearly showing proof of payment with clear indication to "Payflex". Your support system is the worst and I will never use Payflex again. Please return the money you owe me.
264 replies
42 months ago
Poor after-sales service from Lazola Yandisa (Hyundai Paarden Eiland)
I purchased my Hyundai i20 1.4 Fluid in June 2022 from Hyundai Paarden Island Cape Town. Never, after purchasing my vehicle from Hyundai Paarden Eiland, did I expect the poor and disinterested after-sales service I have received from Lazola Yandisa (salesman of pre-owned vehicles). It was very easy to push for the sale, but following this he was as good as non-existent in assisting with anything further. I wish to remove my initial rating of excellent from all records and would give him a zero rating for customer service. I had logged a number of complaints on the vehicle within the first 30 days of purchase (the reverse sensors were faulty, the vehicle had a number of scratches, sc****s and dents, the alarm system was not working appropriately, the passenger door mechanism needed to be assessed, the boot light was faulty) in addition, I requested a screen cover. The car was collected in July to address these and I have since requested a detailed report on what was done and have not received this since after requesting this numerous times. Neither have I received the screen cover, neither has the scratches or door locking system been fixed and neither was the vehicle appropriately buffered with a number of white blemish marks all over the vehicle. Further to this, I requested clarity on the service plan of the vehicle and Lazola, again, was non-communicative. Zero follow-up. The car mats were torn - no courtesy to even neaten up the vehicle. Today I had to have my rear tyre replaced after a puncture which was not possible to do as the spare wheel was basically insufficient. The spare wheel was smooth with zero threading on it. How did this vehicle even pass the safety tests that Hyundai prides themselves on? I am referring Hyundai Paarden Eiland to the Ombudsman and will be placing this very report on every complaints platform possible. I will also advise anyone against purchasing pre-owned vehicles from Hyundai Paarden Eiland as the after sales service is highly disappointing. Also, vehicles are not properly checked for safety once sold.
0 replies
64 months ago
Misled Advice by OUTsurance
I have been a loyal Outsurance client since the year 2013 and have generally had satisfactory service until recently. On the 3rd of December I was in a traumatic accident resulting in extensive damage to my vehicle as a result of a negligent and unobservant driver. At the time of the accident a call was logged to Outsurance for assistance which the claim was registered (SMS received) and approved as per the assistance provided by Outsurance employee, Mr Katlego Nakedi. Outsurance assisted me with a tow truck and got the vehicle to be towed to one their authorised dealers and subsequently assisted me with a courtesy vehicle which was part of my cover that I have been paying for. To my knowledge, at the time of the accident my policy had been active which I had also confirmed telephonically by another Outsurance consultant on the 3rd of December. Details of the accident report and a request for banking settlement letter was provided for. Mr Nakedi requested a sketch of the accident, a detailed description and a report number on the 4th of December which was provided for timeously and accurately. Due to financial circumstances related to a delay in funding due to Covid-19 downfalls, a premium was returned to my account in December. I had called Outsurance on the 3rd of December, asking for this premium to be debited from a different account number after which I was told that a return was not yet reflected, and I would be called when it had been. I had also requested to do an immediate EFT to which I was informed that this facility was not available. My call was never returned by the consultant after which I proceeded to followed up (please refer to voice recording). I was told that in order for the debit to proceed; I would need to have my policy reinstated. I was then told that it would not be reinstated and that I would have to seek insurance elsewhere. I was then contacted by another Outsurance employee who asked if they could assist with anything. I mentioned that I had a pending claim. I was told that the system indicated that a claim would proceed if the missed premium was paid. I then contact Mr Nakedi to make this arrangement which he then referred me to the accounts department. Mr L Govender was also informed by Mr Nakedi that the claim would proceed once the outstanding premium was paid for. I was contacted by Outsurance to arrange for the premium to be debited from the new account and the policy was reinstated. I was then told that the claim could now proceed. The debit was successfully made, and this amount was for both the vehicle as well as my household insurance to which I provided proof of this payment to Mr Nakedi. Again, Mr Nakedi then informed us that once the premium reflected, the claim would proceed. I enquired for days following the debit and was told to provide a banking statement. After numerous attempts following all of the above administration to confirm the status of my claim, Mr Nakedi informed me that the claim was now rejected, and no further assistance could be provided for. I have requested assistance with the lodging of a third-party claim and was told that this could not be provided. As it stands, Outsurance is in possession of my vehicle and I am currently in a deficit. On the 21st of December (and before) I have asked an Outsurance consultant to provide me with all the relevant voice recordings to which I am still waiting for. In summary, I have previously reached out to OUTsurance in September 2020 for Covid-19 relief options due to being directly impacted by financial loss, the response to this was minimal. At the time of the accident I was two premiums behind, but what is entirely disheartening is that on 3rd of December, at the time of my accident, my policy was active (and confirmed by OUTsurance) which explains why a tow truck and subsequently a courtesy car was provided for. I would thoroughly reconsider short-term insurance with OUTsurance given the lack of adequate support, broken communication between departments, unempathetic and misleading service and advice from the claims department.
56 replies
81 months ago
In adequate, unfriendly, unprofessional and unhelpful staff
I ordered a number of items for hiring including a marquee for a significant prayer following the passing of my mother. Upon prior measurement, I clearly stipulated what I wanted and it was clear that there was understanding between myself and the person who was assigned to measuring the area. When the marquee was put up, it was smaller and much narrow than what was originally discussed. I tried calling a number of times to have the structure altered before the start of the prayer, but was ignored and treated with such nonchalance and a disrespectful tone from Fatima and other Mukhtar Hiring staff. This was extremely stressful given the nature of the event and the number of guests hired, but to Fatima and the rest of the staff it did not matter. This was disturbing as previously a tent was hired for the same area and the dimensions were bigger, yet I was told that there was nothing bigger for my space. They didn't even have the decency to send someone else to correct it or even to return calls as they said they would. This to me implies a business for money and not for a professional service offering. Staff are unfriendly, unprofessional and have no way of speaking to clients. I am even having issues with the return of my deposit. Communication is terrible. I will make a point to never hire from this company again and would advise friends and family accordingly.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
4 (80%)