Support-none existant

After being a member for many years (20+) we continue experiencing unacceptable customer support. MDC have been boasting about their new fantastic website for many months, so I decided to login in and try (8 Sep 14:45). No joy!, could not change to new password. Phoned on 8 Sep @ 13:55 and spoke to Nicol (not too sure) He tried, and had the same problem. Don't worry I'll chat to IT and phone back shortly. So 24 hrs later, no call. Tried to login and changed password, and no problem. Thanks QVC/MDC for the no assistance or any follow-up communication.