Multi Furniture and Appliances
3|317 reviews
Responds in 385 hours 19 min
LS
Lana S
1 reviews | Active since Member
14 Feb 2026, 14:16
Fantastic quality and overall good service
I would like express my genuine appreciation and gratitude to MFA for coming to the party. Though we had different ideas of online shopping. I will say they were willing to sort the matter out and quite honestly i would prefer in store shopping next time as its 5mins away from my house,their store sales and customer service consultants are friendly and helpful. But that is not it. The quality of the furniture is amazing,its one thing to buy something online but when you see it live, their collection is exquisite. Absolutely stunning. I just hope that one day they can fix their online shopping experience and not include the assemble option if its not meant online purchases cause i was under the impression that if i purchase something online then it would most likely come from their nearby stores assembled not wait 10 days for puzzle pieces coming from port shepstone . i love their collection so i will be going in store to make more purchases.
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Replies (53)Multi Furniture and Appliances's replyOfficial
20 Feb 2026, 08:18 Hi 😊 Thank you so much for your kind words and for taking the time to share your experience with us. We truly appreciate your patience and your willingness to work with us while we resolved the matter. It means a lot to hear that you love the quality and design of our furniture, and we’re especially happy that our in-store team made you feel welcomed and supported.We also genuinely value your honest feedback about the online shopping experience. Your comments about assembly expectations and delivery timelines help us understand where we need to improve, and we are continuously working on making the process clearer and more convenient for our customers.We look forward to welcoming you back in store soon — and thank you again for your support and trust in MFA 🤍
Best regards,
Multi Furniture and Appliances's reply20 Feb 2026, 08:18
Official
Hi 😊 Thank you so much for your kind words and for taking the time to share your experience with us. We truly appreciate your patience and your willingness to work with us while we resolved the matter. It means a lot to hear that you love the quality and design of our furniture, and we’re especially happy that our in-store team made you feel welcomed and supported.We also genuinely value your honest feedback about the online shopping experience. Your comments about assembly expectations and delivery timelines help us understand where we need to improve, and we are continuously working on making the process clearer and more convenient for our customers.We look forward to welcoming you back in store soon — and thank you again for your support and trust in MFA 🤍
Best regards,