LS
Lana S
Active since Jan 2011
49
Reviews
0
Industries
Reviews
49 reviews2 months ago
Fantastic quality and overall good service
I would like express my genuine appreciation and gratitude to MFA for coming to the party. Though we had different ideas of online shopping. I will say they were willing to sort the matter out and quite honestly i would prefer in store shopping next time as its 5mins away from my house,their store sales and customer service consultants are friendly and helpful. But that is not it. The quality of the furniture is amazing,its one thing to buy something online but when you see it live, their collection is exquisite. Absolutely stunning. I just hope that one day they can fix their online shopping experience and not include the assemble option if its not meant online purchases cause i was under the impression that if i purchase something online then it would most likely come from their nearby stores assembled not wait 10 days for puzzle pieces coming from port shepstone . i love their collection so i will be going in store to make more purchases.
53 replies
2 months ago
unpleasant online shopping experience.
Im actually shocked and livid. shopping online is supposed to make life easier cause you are paying for convenience but not at MFA. when you shop at MFA it means you are applying to be a carpenter or bob the builder. when i make a purchase onlline be it from Checkers, woollies or Decor Furn i expect that i will get the item not ingredients on how to make the item. i will accept full responsibility for not reading their terms and conditions that when they say online shopping it means they will ship the boards from Port shepstone and then you will build your own furniture. had i known this i would have went to their stores in mgeni, pine treet or kwamashu which are all within 5 to 20 mins from my house. now the fact that they refer me to someone to call who will assist me m in assembling the item telephonically doesnt help. the fact that they dont respond to whatsapps only makes the experience so much more unpleasant. You send them a whatsapp at 12.00 they respond after 5 saying its outside their business hours. after charging me for an item that came from Port Shepstone they now want to charge me another R350.00 to which it back to Port shepstone yet they have branches all over. worst online shopping experience ever. even worst customer service experience. im utterly disgusted.
56 replies
2 months ago
how do you get a online order wrong?
Oh my goodness this experience with them is online is horrible. please can someone answer my calls or email or whatsapp . These people will take a business day to respond to whatsapp. as far as calls no one ever answers. and my emails well are not being responded to. i ordered an item online two weeks ago. i selected the assemble option and there come two weeks later with a bunch of boards for me to assemble. i had read their reviews online but i still chose to give them the benefit of the doubt. im absolutely livid. can someone come bacj with what i wanted or come fetch this and give me back my money. because i cant.
0 replies
6 months ago
Confidence restored in telkom
This review is simply for the champions that work at telkom. Mqondisi Nyathi and Zanele from the call center whom is spoke to on reference:89540642. from last week friday the 03/10/2025 i was pushed from pillar to post in the callcenter. on saturday i had the most atrocious experience were i was on the phone for an hour on hold.only to go from pillar to post once again. The gateway store was absolutely pathetic and the 180@telkom.co.za was not working. noone wanted to help let alone hear me out. But these two people took the time .its not that the outcome was favourable eventually but its because some actually wanted to do their job. Once again Thank you Mqondisi Nyathi and Zanele. you guys are rockstars at telkom.
0 replies
6 months ago
dubious fees
I am writing to formally dispute the R1300.00 charge reflected on my account, due on 20 October 2025. My contract, which was billed at R399.00 per month for 24 months, concluded in September 2025. I had provided clear instructions not to renew the contract beyond this period, and I received confirmation from Samantha Abrahams that the cancellation was postdated to align with the contract’s end date. I was also informed that no further action was required on my part. To date, I have not received any communication regarding a cancellation fee or penalty. I would like to understand: What this R1300.00 charge is for. Why a cancellation fee is being app**** when the contract naturally ended. Why I was not informed of any such fee during the cancellation process. As a consumer, I am entitled to not renew a fixed-term contract and to be informed of any termination penalties upfront, as per the Consumer Protection Act (Section 14). I believe this charge is unjustified and request a detailed breakdown of the amount, including any supporting documentation. Additionally, I would like to express my dissatisfaction with the service experience. I was kept on hold for over an hour without resolution, which further adds to my frustration. Please treat this matter as urgent and respond within 5 business days. If unresolved, I will escalate the issue to the Consumer Goods and Services Ombudsman. Thank you for your attention to this matter.
0 replies
7 months ago
no response on query logged in Jully 2025
Please kindly be advised i have an ongoing query pertaining to a transaction that was missing on the tax certificate which was logged in july 2025 and i was told it was escalated to Their IT department and that you would contact me with feedback. about a transaction declined by the medical aid in March 2024 then they later paid half of it and i had to settle the rest in October 2024 Now its the 10/09/2025 no feedback. Sitting on the call for over 30 mins being placed on hold and the consultant has no idea what is happening. Now if the consultant who work there has no idea ,how am i supposed to know ? I need feedback on this matter cause its been way too long im sure communication with the relevant parties involved is not done via ***eons or falcons. when i send an email their response is sending me the incorrect tax certificate with no response with regards to the ongoing query which clearly shows that they are not reading their emails.
53 replies
7 months ago
atrocious service, cancellation within the cooling off period.
Ill commend them on their online sales and delivery. super-fast and super-efficient. the contract was taken on Tuesday the 02/09/2025 after 3pm and i was delivered Wednesday the 03/09/2025 at 10.30am . however, the horrors began. the items router or sim wouldn't work, then they said i wasnt rica'd then they said it was activation issues. then the story changed after every phone call. eventually on Saturday i requested a cancellation. i called on Monday again i was transferred from pillar to post being told it was cancelled. then when i called back someone says it hasn't been cancelled. then eventually to Today the 09/09/2025. i was contacted by a lady at 10.10 am who advised me i needed to go the nearest MTN store. i told her id go to Hyper by the sea MTN. she said i needed to drop the item off and get an RMS number . when i reach there i speak to a gentleman who said they are a franchise and they dont deal with cancellation of 24-month contract deals, they deal with month to month. i ask him to call the call center cause i was told something else we need to get to the right story about needs to happen. so we speak to a lady whose name evades me at the moment. once we spoke to her reference 1-57174169221- she tells them the same story i was told. the MTN store guy Craig tell her that is not their process and they dont have access to that. She then places us on hold indefinitely before transferring us back into the call-center queue for someone else to assist who has no idea we were transferred. I have ran out of airtime calling these people getting different versions of the process. im done. i regret taking this contract. its not worth the hassle and if the service is this atrocious now and we havent even started using their service . im afraid to know what will happen in 24 months. someone needs to get this device asap.
0 replies
20 months ago
Y15090273-no notification of account owing straight to collections
Please kindly explain to me why is it that a Bill that came through on the 10/07/2024 has suddenly accrued so much from R1300. 00 odd rands to now R2300. 00 which is almost 100 percent. Number one please advise if these are collection fees? Number two please advise if my account was handed over to collections when was this? Number Three before an account is handed to collections there should be notification to the patient/customer prior of the said bill or account due. My first notification of this bill not being paid by the medical aid was on the 10/07/2024. These bloods were taken on the 22/03/2024. Since then no email, no sms, no letter advising of an outstanding payment. Now you guys come in on the 10/07/2024 with a bill of R1300 plus. How much of that bill is actually correct? I would appreciate a breakdown of the bill and an explanation as to why it jumped within a month with only two smses notifying me that I'm owing. I dont appreciate being charged unnecessary exorbitant charges when I was never notified of an account due. From 1.3 to 2.3 is ridiculous when it's the first notification. If you have an account with any institution there is a summary of accounts provided either on email or via post. When did you guys email or post me anything to say im owing. What warrants the charges?
53 replies
21 months ago
Koketso or keketso demonstrated excellent service
This was initially intended to be a review of the terrible service and ineffective options of their call center lines as I had been calling their call center for over an hour due to billing issues but each time I was taken back to a self service option and and sent a WhatsApp number. My issue was around being debited after two eft payments made to bring my account upto date. After calling different departments requesting to be put through to the correct line. I eventually got ahold of keketso or Koketso who took my up my query with understanding and patience. Who didn't try to pass me onto some other number that doesn't work. I honestly appreciate his service and time after spending so much time calling telkom and getting no joy. He is an honest gem to the organization.
0 replies
25 months ago
Inconsistencies with the invoice and payment required
Im sharing my dissatisfaction with the above courier company. I have sent emails requesting for a breakdown on incorrect tax amount that im required to pay. However to no avail. Eventually I was able to call the call center in Durban to provide the breakdown after numerous transfers I was assisted Nomahlubi Mkhunzangwe who sent the breakdown. However when I view the breakdown according to it the duty fee is 459.45 and the vat on that is R301. 65 which equates to R761. 10 and not the R1115. 15.i need clarity from someone what is happening why am I being charged an exorbitant amount that doesn't correspond with the invoice.
0 replies
Review Distribution
5 Star
12 (24.489795918367346%)
4 Star
4 (8.16326530612245%)
3 Star
1 (2.0408163265306123%)
2 Star
16 (32.6530612244898%)
1 Star
16 (32.6530612244898%)