Multi Furniture and Appliances
3|317 reviews
Responds in 385 hours 19 min
LS
Lana S
1 reviews | Active since Member
12 Feb 2026, 15:20
unpleasant online shopping experience.
Im actually shocked and livid. shopping online is supposed to make life easier cause you are paying for convenience but not at MFA. when you shop at MFA it means you are applying to be a carpenter or bob the builder. when i make a purchase onlline be it from Checkers, woollies or Decor Furn i expect that i will get the item not ingredients on how to make the item. i will accept full responsibility for not reading their terms and conditions that when they say online shopping it means they will ship the boards from Port shepstone and then you will build your own furniture. had i known this i would have went to their stores in mgeni, pine treet or kwamashu which are all within 5 to 20 mins from my house. now the fact that they refer me to someone to call who will assist me m in assembling the item telephonically doesnt help. the fact that they dont respond to whatsapps only makes the experience so much more unpleasant. You send them a whatsapp at 12.00 they respond after 5 saying its outside their business hours. after charging me for an item that came from Port Shepstone they now want to charge me another R350.00 to which it back to Port shepstone yet they have branches all over. worst online shopping experience ever. even worst customer service experience. im utterly disgusted.
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Replies (56)Multi Furniture and Appliances's replyOfficial
13 Feb 2026, 08:39Thank you for taking the time to share your experience, and we sincerely apologise for the frustration and inconvenience this situation has caused. We understand how disappointing it must have been when your expectations around online shopping and assembly were not met.One of our agents will be contacting you directly to assist further and work through your concerns with you. We truly want to make this experience easier and more positive for you moving forward.
For clarity, as outlined in our Terms and Conditions, many of our furniture items are shipped flat-packed. This is done due to the high volumetric mass and transport risks associated with fully assembled furniture, which helps us keep delivery costs more manageable. However, we understand that this may not always be ideal, and we apologise if this was not clearly communicated or if our response times on WhatsApp added to your frustration.
Your feedback has been noted and will be shared with the relevant teams so we can improve our communication and service processes. Thank you for bringing this to our attention — we appreciate the opportunity to assist you further.
For clarity, as outlined in our Terms and Conditions, many of our furniture items are shipped flat-packed. This is done due to the high volumetric mass and transport risks associated with fully assembled furniture, which helps us keep delivery costs more manageable. However, we understand that this may not always be ideal, and we apologise if this was not clearly communicated or if our response times on WhatsApp added to your frustration.
Your feedback has been noted and will be shared with the relevant teams so we can improve our communication and service processes. Thank you for bringing this to our attention — we appreciate the opportunity to assist you further.
Best regards,
Multi Furniture and Appliances's reply13 Feb 2026, 08:39
Official
Thank you for taking the time to share your experience, and we sincerely apologise for the frustration and inconvenience this situation has caused. We understand how disappointing it must have been when your expectations around online shopping and assembly were not met.One of our agents will be contacting you directly to assist further and work through your concerns with you. We truly want to make this experience easier and more positive for you moving forward.
For clarity, as outlined in our Terms and Conditions, many of our furniture items are shipped flat-packed. This is done due to the high volumetric mass and transport risks associated with fully assembled furniture, which helps us keep delivery costs more manageable. However, we understand that this may not always be ideal, and we apologise if this was not clearly communicated or if our response times on WhatsApp added to your frustration.
Your feedback has been noted and will be shared with the relevant teams so we can improve our communication and service processes. Thank you for bringing this to our attention — we appreciate the opportunity to assist you further.
For clarity, as outlined in our Terms and Conditions, many of our furniture items are shipped flat-packed. This is done due to the high volumetric mass and transport risks associated with fully assembled furniture, which helps us keep delivery costs more manageable. However, we understand that this may not always be ideal, and we apologise if this was not clearly communicated or if our response times on WhatsApp added to your frustration.
Your feedback has been noted and will be shared with the relevant teams so we can improve our communication and service processes. Thank you for bringing this to our attention — we appreciate the opportunity to assist you further.
Best regards,