Incorrect Key Cutting

Hi There.... With much disappointment i have to write this review to inform you of the poor customer service at your store. I have been to your Chatsworth branch in Durban yesterday to cut a key. When i went to the store i spoke to the gentleman informing him that i have come to cut a key. I asked what is the cost to cut a key and he said its R60 so my husband and i decide to cut 2 keys. Afterwards when i looked at the cut key i told the gentleman that the teeth of the key he has cut does not look the same as my original key. He looked at the key and gave me a strange look like to him it seems fine, he then cashed up and wrote a receipt where i noted the total was R130 and he gave me R20 change as i paid him R150. When i asked him he says the key was R65 each so i didn't want to make a fuss. I went home and tried the key on my gate and 1 key goes in but does not lock and the second key cut does not even go in the lock. Its so upsetting when you pay for something that does not work. Its like wasting money down the drain. Because of the gentleman attitude at your store i did not feel like going back to your store and unfortunately i will not recommend people to cut keys at your store going forward. When you are in the service industry your staff has to be welcoming and give customers the best service which i did not receive. My only hope is that your standards of customer service improves and the KEY CUTTING must be done 100%. We are paying for you to do your job correctly