Multichoice Raslouw Centre Centurion - No Go!

Went to Multichoice Raslouw Wednesday to drop off sneakers 👟 that had were splitting at the sole. I expressed the importance of these sneakers staying intact because they were my daughters. They wanted upfront payment for next day collection. Saturday (1st wear) they has completely split even worse than before. I took this them back with the little time i had Monday to request a refund but they refused. They also couldn't show me their refund policy as I gave them my receipt. They said I must contact their boss who doesn't respond to calls or messages. Poor service indeed. I want my money back!