Head of Design and Sales (all title, no back bone)

Trying to buy equipment for a large company from them since last year, was promised delivery mid January 2023, when I follow up with them in the new year the Head of Design and Sales Henry Cromhout tells me that I will only receive my equipment mid February 2023 without explanation as to why? furthermore I sent a mail to request as why its been delayed, due to the fact that every time I request feedback the story changes....they do not bother to answer or return my calls or mails, this is after they had received FULL PAYMENT for this unit. I think today on the 2nd of Feb, lastly heard from Henry on the 8th decide to call and speak to the person in charge to receive a refund, I then spoke to a very help and kind individual named Samantha who help me prompt and sorted out my delivery. Thank you, Samantha! its people and employees like Henry that bring poor reputation to company's and employees that try, they should get ride of these toxic passengers. They think because of their titles they can treat clients like they have treated us...I can assure you that the huge company and our sister companies that I work for will never do business with Munaaz again. Trust me when I say you guys are losing out.