Munaaz Catering
2.4|7 reviews
A
Anonymous
1 reviews | Active since Member
25 Sept 2018, 06:29
Munaaz Catering Worst products, sevice, afterservice, follow up
WORST EXPERIENCE OF MY LIFE. Dealt with Munaaz catering for about a year now with a project. They have a policy to pay everything upfront before the service is delivered. I now know why, because half way in the project we realized how useless they are. If they only took a deposit no one in their right mind would settle the balance after the nightmare.
SUB STANDARD PRODUCTS VULGAR SERVICE DELIVERY NO AFTER SERVICE
After spending more than R1 000 000 at a company you would expect better.
Please be warned. Staff involved Henry Cromhout Anna-Marie Stevens
If only the Manager Yacoob Carr could have saved the situation, but delegating these issues clearly dont work.
Helpful (0)
Replies (105)0
Replies (105)Munaaz Catering's replyOfficial
04 Oct 2018, 08:21Dear Frank H
We at Munaaz value every one of our customers. We are surprised to see your complaint considering that all concerns raised have been addressed and that all call outs logged were attended to.
Your order was placed in December 2017, your goods were placed in storage until March 2018. We charged no storage fees on the condition that the invoice be paid in full. The goods were delivered to site in March 2018, the site was not ready for installation and therefore no equipment was installed, your cold & freezer room was installed in May 2018, we returned to install the equipment in June 2018.
All concerns raised to date following installation have been attended to.
Anna-Marie & Henry were at your restaurant on 6 September to see you, unfortunately you were not available, a message was left with the Chef advising for you to please contact us should you have any further queries or should you require any further assistance. No calls were received during 6 September and 25 September.
On 25 September we received a call regarding your freezer room, the call was logged and a technician was on site the repair was completed on the morning of the 26th September
Should there be any outstanding service related enquiries please feel free to log the call with our service department service@munaaz.co.za and we will assist.
Best regards,
Munaaz Catering's reply04 Oct 2018, 08:21
Official
Dear Frank H
We at Munaaz value every one of our customers. We are surprised to see your complaint considering that all concerns raised have been addressed and that all call outs logged were attended to.
Your order was placed in December 2017, your goods were placed in storage until March 2018. We charged no storage fees on the condition that the invoice be paid in full. The goods were delivered to site in March 2018, the site was not ready for installation and therefore no equipment was installed, your cold & freezer room was installed in May 2018, we returned to install the equipment in June 2018.
All concerns raised to date following installation have been attended to.
Anna-Marie & Henry were at your restaurant on 6 September to see you, unfortunately you were not available, a message was left with the Chef advising for you to please contact us should you have any further queries or should you require any further assistance. No calls were received during 6 September and 25 September.
On 25 September we received a call regarding your freezer room, the call was logged and a technician was on site the repair was completed on the morning of the 26th September
Should there be any outstanding service related enquiries please feel free to log the call with our service department service@munaaz.co.za and we will assist.
Best regards,