Unacceptable service and erraneous billing-

Subject: Unacceptable Service and Erraneous Billing: I Demand for Immediate Resolution and Accountability

To: City of Cape Town Municipal Office, Mitchell's Plain(and our community please be aware)

I am writing to express my utmost dismay and frustration at the egregious errors and blatant incompetence displayed by your municipal office in handling my water and electricity accounts. The recent debacle has left me in a precarious financial situation, and I demand immediate resolution and accountability.

Despite my best efforts to engage with your office on multiple occasions, I have been met with a litany of excuses, inaction, and a glaring lack of empathy. The crux of the issue lies in the fact that no actual water reading was conducted, resulting in an exorbitant bill that is tantamount to ******ion. The estimated bill, which could fill a pool for two months, is not only unjust but also a stark reflection of your office's ineptitude.

Notwithstanding my repeated visits to the Mitchell's Plain municipal office, the issue persists, and I have been forced to endure the inconvenience of having my water bill deducted from my electricity account. This unilateral action has precipitated a financial crisis, and I hold your office responsible for the hardship caused.

The advice to take my own water reading is an affront to the very purpose of a municipal office. It is your duty to ensure accurate readings and transparent billing, not to foist the responsibility onto ratepayers.

I demand:

1. An immediate adjustment to my account to reflect the correct water usage. 2. The removal of the water bill deduction from my electricity account. 3. A thorough investigation into the root cause of this debacle and action taken against those responsible. 4. A personal apology for the distress and inconvenience caused.

I expect a prompt response and resolution to this matter. Failure to do so will result in further action, including escalation to higher authorities and public disclosure of your office's incompetence.

In addition I would like to thank the gentlemen that assisted me today- my previous visits has not been helpful at all-

My account details: Account No.: 235082555 Name: R Jantjies

Sincerely,

Raygaan Jantjies