BJ
Basimah J
Active since Aug 2022
54
Reviews
0
Industries
Reviews
54 reviews2 months ago
Unacceptable service and erraneous billing-
Subject: Unacceptable Service and Erraneous Billing: I Demand for Immediate Resolution and Accountability To: City of Cape Town Municipal Office, Mitchell's Plain(and our community please be aware) I am writing to express my utmost dismay and frustration at the egregious errors and blatant incompetence displayed by your municipal office in handling my water and electricity accounts. The recent debacle has left me in a precarious financial situation, and I demand immediate resolution and accountability. Despite my best efforts to engage with your office on multiple occasions, I have been met with a litany of excuses, inaction, and a glaring lack of empathy. The crux of the issue lies in the fact that no actual water reading was conducted, resulting in an exorbitant bill that is tantamount to ******ion. The estimated bill, which could fill a pool for two months, is not only unjust but also a stark reflection of your office's ineptitude. Notwithstanding my repeated visits to the Mitchell's Plain municipal office, the issue persists, and I have been forced to endure the inconvenience of having my water bill deducted from my electricity account. This unilateral action has precipitated a financial crisis, and I hold your office responsible for the hardship caused. The advice to take my own water reading is an affront to the very purpose of a municipal office. It is your duty to ensure accurate readings and transparent billing, not to foist the responsibility onto ratepayers. I demand: 1. An immediate adjustment to my account to reflect the correct water usage. 2. The removal of the water bill deduction from my electricity account. 3. A thorough investigation into the root cause of this debacle and action taken against those responsible. 4. A personal apology for the distress and inconvenience caused. I expect a prompt response and resolution to this matter. Failure to do so will result in further action, including escalation to higher authorities and public disclosure of your office's incompetence. In addition I would like to thank the gentlemen that assisted me today- my previous visits has not been helpful at all- My account details: Account No.: 235082555 Name: R Jantjies Sincerely, Raygaan Jantjies
0 replies
3 months ago
Bad bad bad customer service-
😡 Frustrating experience with Webafrica! 😤 Terrible customer service from Webafrica. Spent 1 hour in line twice, only to have my line cut due to 'insufficient funds' BOTH TIMES. Ironically, I've spent my whole monthly amount already! 😡 Kids can't even watch a movie without buffering. They 'noted an error' but NO ONE is helping! 😤 NOT recommending Webafrica till they sort this out. Absolutely poor service delivery-
0 replies
3 months ago
Flies makes dining at spur u pleasant
I've had a generally excellent experience at Spur Steak Ranch. The food is delicious and well-prepared, and the staff are friendly and attentive. However, I have been disappointed by the persistent presence of flies in the dining area, which has detracted from my overall experience. I hope management can address this issue to ensure a more pleasant dining experience for customers. Thank you kindly
0 replies
3 months ago
Unacceptable services and buffering from Webafrica
Dear Webafrica Team, I'm writing to express my extreme frustration and disappointment with the service I've been experiencing with Webafrica for the past 3 weeks 🙅♂️. The constant buffering is driving me crazy, and it's impacting my family's daily activities, especially my kids who can't even watch a movie without interruptions 😔. I've tried contacting your operators multiple times, but it's like shouting into a void 🚫. They take forever to assist, and when I finally get through, the issue isn't resolved. I upgraded my package, thinking it would solve the problem, but it's just the same story 🌀. I've been told there's an error, but it's not being attended to, and I'm still waiting for a resolution. My account details are [insert account number or username]. I've been a loyal customer, and I expect better service from Webafrica. It's unacceptable that I've been left to deal with this issue for so long without a proper solution. I request that you: 1. Investigate and resolve the buffering issue ASAP ⏱️ 2. Provide a clear timeline for when I can expect a fix 3. Offer a suitable compensation for the inconvenience caused 🙏 If I don't hear from you soon, I'll have to explore other options, and that's not what I want 😕. Please, help me out! Sincerely, Basimah Jantjies
0 replies
9 months ago
Horrific Experience at GrooteSchuur
Unacceptable Care at Groote Schuur Hospital *Rating:* Zero!!!!!!!! My experience at Groote Schuur Hospital was appalling. The staff seemed more interested in their own conversations than attending to patients. Patients were ignored, and one patient was left with a soiled nappy for hours without assistance. What's even more disturbing is the lack of understanding and empathy shown to my uncle, who is disabled and unable to walk. A nurse insisted he stand to use the toilet, disregarding his physical limitations. This incident highlights the need for disability awareness training and patient-centered care. The hospital's staff should prioritize patient dignity, respect, and care. Patients deserve better. I hope the hospital administration takes these concerns seriously and implements necessary changes. *Recommendation:* Provide staff training on empathy, communication, and disability awareness to ensure patients receive respectful and supportive care.
0 replies
10 months ago
Worst experience Ever!!
This is my worst experience at a guest house. There is heavy rain and the gutter pipe is dripping onto a bin right outside my window. I tried calling reception several times to remove the bin to decrease the noise levels. My husband tried to go outside to remove it himself but there is another gate leading to where the bins are. This is super annoying!! Bad experience really! We came here for some peace and quiet now we have to sit with this loud noise with nobody to assist.
0 replies
12 months ago
Canasann/Kirsten/Pam excellent service delivery
Pep Home Westgate Mall - Canasann /Pam/ Kirsten these are the type of services we as clients appreciate. Warm welcoming when entering the store. Eagerness to assist and help to the best of their ability. They make me want to shop with Pep Home Westgate mall. I will drive out of my way for this kind of service delivery. These kind of service delivery is what anyone would appreciate in any store yet it is not given in just any store so Please cherise these employees as they are gold.
0 replies
13 months ago
Best service delivery from Pan and Letitia. At pep home
Pep home Westgate mall has the best service delivery in comparison to pep in the very same mall Pep home staff is more helpful and acknowledg you as you enter whereas pep clothing is extremely unprofessional don’t greet, don’t acknowledge you as a client just assume you are assisted or been seen to. Pep home all staff are friendly especially Makoti P and Letania. Beautiful people who really take pride in what they do. People like this deserve performance bonuses for upholding the standards of the store. Excellent work ladies well done! Best service received from Pam and Letanian
0 replies
13 months ago
Best service delivery from Anati at Shoprite Westgate mall Mitchels plain
Shoprite Westgate mall best services delivery throughout all the experienced shoprites. I had a wonderful experience with Anati at Shoprite!She was exceptional with her work ethic, polite, kind, and demonstrated excellent work ethics. Her attention to detail and dedication to her job is truly impressive. Keep up the fantastic work, Anati. People like this deserves performance bonuses because of her Shoprite will be seeing more of me. Along with the other friendly staff.
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13 months ago
Cheated into a policy that does not benefit me!
I have a scratch and dent policy for nearly a year now with My auto care now. Only to find today upon a claim that we can only do one scratch per month cancelling out every other month prior to this claim, meaning we are not allowed to claim for the monies we have already paid to this insurance company. This is extremely frustrating because had this been said to us on the day of the policy when taken out we 100% would not have agreed to this policy Who would take something that they will not have benefit of? It was not explained that this is how the policy works. 24 scratches for argument sake to be done Over 24 months 1 scratch per month? Who in this life has the time to do 1 scratch per month for this 2 year policy now that we are also already within a year into our policy, how will we fix 24 scratches on this basis mentioned above? Apart from not having the time to do 1 scratch per month who would say yes to take their vehicle in to be repaired once per month for a scratch? Who is to be blamed for this senseless logic? We are not happy with this senseless policy. We are now sitting with scratches and our money has been taken and we can not claim for the money that the company is now already sitting with and with half information illustrated to us. Unacceptable!
0 replies
Review Distribution
5 Star
24 (44.44444444444444%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (5.555555555555555%)
1 Star
27 (50%)