GS
Groote Schuur Hospital
Unclaimed Business
GS
Groote Schuur Hospital
Unclaimed Business
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Groote Schuur Hospital faces significant criticism around poor staff attitudes, unhygienic facilities, and inadequate communication between medical teams and patients' families. Multiple reviewers describe dismissive, rude, or neglectful behaviour from nursing and administrative staff, with concerns about infection control in restrooms and wards. Patients report difficulty reaching doctors for updates and frustration with unresponsive admin channels. However, a few reviewers acknowledge genuinely caring nurses in certain wards and recognise that staff are often overworked and under immense pressure.
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
-50
Recommended: Unlikely
Review Distribution
1.6|11 Reviews
May '25 - Apr '26
5(9.1%)
4(9.1%)
3(0%)
2(0%)
1(81.8%)
5(9.1%)
4(9.1%)
3(0%)
2(0%)
1(81.8%)
Frequently Asked Questions About Groote Schuur Hospital
Based on recent customer reviews, Groote Schuur Hospital faces significant criticism around poor staff attitudes, unhygienic facilities, and inadequate communication between medical teams and patients' families. Multiple reviewers describe dismissive, rude, or neglectful behaviour from nursing and administrative staff, with concerns about infection control in restrooms and wards. Patients report difficulty reaching doctors for updates and frustration with unresponsive admin channels. However, a few reviewers acknowledge genuinely caring nurses in certain wards and recognise that staff are often overworked and under immense pressure.
Groote Schuur Hospital has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Groote Schuur Hospital across 85 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKH
Kauthar H
1 reviews | Active since Jan 2020
6 Feb 2026, 19:46
POOR HYGIENE AND LACK OF BASIC FACILITIES
Dear Sir/Madam, I am writing to formally lodge a complaint regarding the unhygienic conditions and lack of basic facilities I experienced during my visit to Groote Schuur Hospital’s Emergency Unit today. I rushed directly from work to attend to my sister in the Emergency Unit and did not have the opportunity to use the restroom beforehand. Upon arriving at the hospital, I went to use the toilet and was shocked by the conditions. The toilet smelled extremely bad and had no toilet paper, no hand sanitizer, and no soap available. In addition, there were no toilet seats, which further added to the unhygienic and undignified conditions. I approached security at the checkpoint to report the issue and was advised to go to the security desk. The staff at the desk stated that they could not assist as they were security personnel. I then requested that they contact the necessary cleaning staff; however, their attitude felt dismissive and unhelpful, which was very disappointing given the circumstances. After several back-and-forth discussions, security staff checked the men’s toilets as well, only to find that they also had no toilet paper. Eventually, I was given paper towels and advised to use them and dispose of them in the sanitary bin. This is completely unacceptable and unhygienic, particularly in a hospital environment where infection control should be a top priority. What made the situation even more concerning was the absence of any visible cleaning staff in the area. The hygiene standards I encountered were extremely poor and far below what one would expect from a major hospital. Groote Schuur Hospital urgently needs to address these issues and ensure that proper hygiene measures and basic supplies are consistently in place. I trust this matter will be taken seriously and look forward to hearing what steps will be taken to prevent a recurrence.
Helpful (0)
|Replies (0)KH
Kauthar H
1 reviews | Active since Jan 2020
6 Feb 2026, 19:46
POOR HYGIENE AND LACK OF BASIC FACILITIES
Dear Sir/Madam, I am writing to formally lodge a complaint regarding the unhygienic conditions and lack of basic facilities I experienced during my visit to Groote Schuur Hospital’s Emergency Unit today. I rushed directly from work to attend to my sister in the Emergency Unit and did not have the opportunity to use the restroom beforehand. Upon arriving at the hospital, I went to use the toilet and was shocked by the conditions. The toilet smelled extremely bad and had no toilet paper, no hand sanitizer, and no soap available. In addition, there were no toilet seats, which further added to the unhygienic and undignified conditions. I approached security at the checkpoint to report the issue and was advised to go to the security desk. The staff at the desk stated that they could not assist as they were security personnel. I then requested that they contact the necessary cleaning staff; however, their attitude felt dismissive and unhelpful, which was very disappointing given the circumstances. After several back-and-forth discussions, security staff checked the men’s toilets as well, only to find that they also had no toilet paper. Eventually, I was given paper towels and advised to use them and dispose of them in the sanitary bin. This is completely unacceptable and unhygienic, particularly in a hospital environment where infection control should be a top priority. What made the situation even more concerning was the absence of any visible cleaning staff in the area. The hygiene standards I encountered were extremely poor and far below what one would expect from a major hospital. Groote Schuur Hospital urgently needs to address these issues and ensure that proper hygiene measures and basic supplies are consistently in place. I trust this matter will be taken seriously and look forward to hearing what steps will be taken to prevent a recurrence.
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Replies (0)N
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Louise S
1 reviews | Active since Jan 2020
13 Nov 2025, 08:38
Address is ALL for Grootte Schuur
My 66 year old husband has no medical aid, suffers from severe gluten allergy, had been diagnosed with a "mass" in his liver and needed treatment. I heard good things about Grootte Schuur, tried via our GP to be admitted, and....NO. WE DO NOT LIVE AT THE RIGHT ADDRESS. Seriously? I mean SERIOUSLY. In this day and age, we actually have some snobbery going on at a Provincial Hospital? We're not riff raff off the streets, we live in Durbanville and would've paid cash. But no, the ADDRESS. Prof Barnard is probably turning in his grave....
Helpful (0)
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Louise S
1 reviews | Active since Jan 2020
13 Nov 2025, 08:38
Address is ALL for Grootte Schuur
My 66 year old husband has no medical aid, suffers from severe gluten allergy, had been diagnosed with a "mass" in his liver and needed treatment. I heard good things about Grootte Schuur, tried via our GP to be admitted, and....NO. WE DO NOT LIVE AT THE RIGHT ADDRESS. Seriously? I mean SERIOUSLY. In this day and age, we actually have some snobbery going on at a Provincial Hospital? We're not riff raff off the streets, we live in Durbanville and would've paid cash. But no, the ADDRESS. Prof Barnard is probably turning in his grave....
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Replies (0)MS
Morne S
1 reviews | Active since Jan 2020
13 Nov 2025, 04:07
From food to bad
They gone from good to bad. Most of their staff are genuine, however their admin staff are bad. Doesn't matter who you email, they don't respond to your mail. You must live half blind, can't get a appointment for a eye operation, was even willing to pay extra for that and the reason for not getting a appointment from them was that it is not a emergency, pathetic . They becoming just like the state hospital's in Jo'burg
Helpful (0)
|Replies (0)MS
Morne S
1 reviews | Active since Jan 2020
13 Nov 2025, 04:07
From food to bad
They gone from good to bad. Most of their staff are genuine, however their admin staff are bad. Doesn't matter who you email, they don't respond to your mail. You must live half blind, can't get a appointment for a eye operation, was even willing to pay extra for that and the reason for not getting a appointment from them was that it is not a emergency, pathetic . They becoming just like the state hospital's in Jo'burg
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Replies (0)LA
Lenique A
1 reviews | Active since Jan 2020
19 Sept 2025, 13:33
Disgusting staff behaviour
I would formally like to write this email to complain about the disgusting behavior from your staff towards my mom while she was at your ICU ward. While majority of your staff have been amazing, yesterday morning on the 18 September 2025 my mom had a stint put into her artery and was wheeled to the room after 11 am. She was still bleeding and was just given a cloth by your day staff who told her to wipe her own blood. When we visited her last night at 7 pm the blood was visible on the sheets which one of the night staff had to then remove and give my mom and clean sheet. My mom has just been released from hospital and was just left out on the road without making sure that there is anyone to receive my mom. She has been advised by the doctor not to move by the doctor as she needs to heal. I dont understand ehy staff who chose to be in the health care field does not give a damn about their patients.
Helpful (0)
|Replies (0)LA
Lenique A
1 reviews | Active since Jan 2020
19 Sept 2025, 13:33
Disgusting staff behaviour
I would formally like to write this email to complain about the disgusting behavior from your staff towards my mom while she was at your ICU ward. While majority of your staff have been amazing, yesterday morning on the 18 September 2025 my mom had a stint put into her artery and was wheeled to the room after 11 am. She was still bleeding and was just given a cloth by your day staff who told her to wipe her own blood. When we visited her last night at 7 pm the blood was visible on the sheets which one of the night staff had to then remove and give my mom and clean sheet. My mom has just been released from hospital and was just left out on the road without making sure that there is anyone to receive my mom. She has been advised by the doctor not to move by the doctor as she needs to heal. I dont understand ehy staff who chose to be in the health care field does not give a damn about their patients.
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Replies (0)N
Nolitha
1 reviews | Active since Jan 2020
30 Aug 2025, 16:36
No Compassion.
Disgusting, classist and unacceptable behaviour from nursing staff. Making an already difficult experience worse due to their lack of care and visble contempt shown towards patients. Appears that there is no oversight regarding them as this behaviour persists. Would not recommend if you can help it.
Helpful (0)
|Replies (0)N
Nolitha
1 reviews | Active since Jan 2020
30 Aug 2025, 16:36
No Compassion.
Disgusting, classist and unacceptable behaviour from nursing staff. Making an already difficult experience worse due to their lack of care and visble contempt shown towards patients. Appears that there is no oversight regarding them as this behaviour persists. Would not recommend if you can help it.
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Replies (0)AA
Allie A
1 reviews | Active since Jan 2020
28 Aug 2025, 10:40
Hooray to Groote Shuur - Show them the way
I recently visited a family member at the hospital eye ward and was really impressed by how the hospital has changed since my father was there may years ago. At that time there was a laz, i work for the government approach. This time the nurses were delightful and showed that spirit of care which is very important in healthcare. To the management and all involved....this is a job well done. You guys make us feel proud and valued as South Africans....THANK YOU!
Helpful (0)
|Replies (0)AA
Allie A
1 reviews | Active since Jan 2020
28 Aug 2025, 10:40
Hooray to Groote Shuur - Show them the way
I recently visited a family member at the hospital eye ward and was really impressed by how the hospital has changed since my father was there may years ago. At that time there was a laz, i work for the government approach. This time the nurses were delightful and showed that spirit of care which is very important in healthcare. To the management and all involved....this is a job well done. You guys make us feel proud and valued as South Africans....THANK YOU!
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Replies (0)DL
Dorri-Hanna Langenhoven
1 reviews | Active since Jan 2020
30 Jul 2025, 16:58
Appreciation post!!
In all honesty, I think the staff are exhausted and overworked, while a lot of people tend to see the bad and only point out the bad, especially when it comes to patient treatment. The staff are doing their best to assist everyone. I sat in the emergency room from 12pm to 6pm on Monday. While sitting there, I realised the doctors, sisters, and clerks were up and down with no time to speak, each time a much more severe or serious trauma came in. I thought to myself how long they had already been working before I arrived and how much longer they would still have to be there when I left. I truly appreciate the effort and time they put in to assist, and although it may seem as if they are having conversations, they are actually just trying to work out how to go about helping patients and making everyone a priority. I speak for myself and my own personal experience when saying this, as I've been a patient since 2022 and my own experience has taught me patience.
Helpful (0)
|Replies (0)DL
Dorri-Hanna Langenhoven
1 reviews | Active since Jan 2020
30 Jul 2025, 16:58
Appreciation post!!
In all honesty, I think the staff are exhausted and overworked, while a lot of people tend to see the bad and only point out the bad, especially when it comes to patient treatment. The staff are doing their best to assist everyone. I sat in the emergency room from 12pm to 6pm on Monday. While sitting there, I realised the doctors, sisters, and clerks were up and down with no time to speak, each time a much more severe or serious trauma came in. I thought to myself how long they had already been working before I arrived and how much longer they would still have to be there when I left. I truly appreciate the effort and time they put in to assist, and although it may seem as if they are having conversations, they are actually just trying to work out how to go about helping patients and making everyone a priority. I speak for myself and my own personal experience when saying this, as I've been a patient since 2022 and my own experience has taught me patience.
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Replies (0)