LS
Louise S
Active since May 2023
20
Reviews
0
Industries
Reviews
20 reviews4 months ago
Builders let me down.... again.
Re Order #2024372587: I've had endless problems with Builders just in the last month of moving home and ordering necessities. This order contained an extractor fan and an Aircon PLUS installation. I paid for it on the 8th of December 2025. The extractor fan was delivered quickly. The Aircon and installation was scheduled for today at 10am. Not only did I NOT receive the Aircon unit, but there was no installers in sight. I believe the wheels are coming off now.
53 replies
4 months ago
Llewellyn Walters, Builders is dropping the ball!
Llewellyn Walters seems to be blissfully unaware of Builders Warehouse losing the plot with deliveries and collections. Maybe someone should tell him about this feedback so he actually address the many, many issues the company has. One can only hope. Builders delivered a Laveo sink to me. No delivery note, no signing for it, nothing. The order on Builders's webpage was only confirmed, the delivery was NOT confirmed and thus, no invoice to me. I wanted to return the sink, as it was too wide. Do you think I can manage Builders to pick it up and refund me? Hell no. I'm even in direct contact with the supplier at this point. The only thing Builders's employees know, and stick to regardless, is to ESCALATE the problem to a department who does.....well, nothing. They keep sending emails to some mysterious email the supplier already confirmed he does NOT receive. Meanwhile there's a huge box lying in my living area, waiting to be collected. And no one's coming.....
53 replies
5 months ago
Takealot is seriously dropping the ball
I am beyond frustrated right now. This company treats its clientele with an air of "...follow the rules or else...". I ordered quite a number of furniture pieces after we moved into a retirement resort. And it wasn't cheap at all. Two delivery guys arrived. First problem: Those who pack the truck, and those who deliver are apparently two different teams. So the delivery team had to UNPACK the whole truck to get to my goods. And I was first on their list. That is simply bad planning. THEN they couldn't get the couch through my front door. Now one of the guys are panicking. And I'm quite serious. He broke out in sweat, he kept looking at his watch, and he kept telling me how busy they are. Takealot only allows 15 minutes for deliveries regardless?? Now the best part: I sent a message (because theres NO phone number you can reach this company), and asked when the collecting team will arrive. An HOUR later an arrogant lad rep**** with (and I'm quoting): "..We recommend keeping your items ready for collection throughout the day to ensure a smooth process....". The collection team phoned me when they arrived (I'll give them that), but when I told them I'm TEN minutes away, it was unacceptable and they simply drove away. It would've taken them half an hour to remove the items, but waiting for me? F that. Management puts a lot of pressure on the drivers to do MAXIMUM pickups and drop-offs per day for MAXIMUM PROFIT. And it's only going to get worse in the following two months. I should in fact report this to some kind of authority in this country. I will have to find out if this authority exists to protects clients and employees alike. There's going to come a time when Amazon South Africa will put a dent in the sales of Takealot. Maybe then there will be changes. Which will be way too late.
0 replies
5 months ago
Address is ALL for Grootte Schuur
My 66 year old husband has no medical aid, suffers from severe gluten allergy, had been diagnosed with a "mass" in his liver and needed treatment. I heard good things about Grootte Schuur, tried via our GP to be admitted, and....NO. WE DO NOT LIVE AT THE RIGHT ADDRESS. Seriously? I mean SERIOUSLY. In this day and age, we actually have some snobbery going on at a Provincial Hospital? We're not riff raff off the streets, we live in Durbanville and would've paid cash. But no, the ADDRESS. Prof Barnard is probably turning in his grave....
0 replies
15 months ago
Takealot grumpiness at 7.30 am
Re order no MRRN-SAWBZ-48GO: Takealot Cape Town is seemingly under very bad management currently. Not only was the one employee at Northumberland St untrained in basic friendliness yesterday morning, but my order had TWO problems: I paid for a black backpack, I received a brown leather book cover of some sorts. And an item was completely missing from my order. But that's not the best part: At 7.30 THIS morning, an "Alexander" who seems to lack the skill in basic English, was at my gate asking for the returnable item. When I asked about the early hour (Takealot business hours are from 8am-5pm), he curtly rep**** that he has a "busy day". He had no knowledge about the missing item either. I seriously doubt that Naspers is aware, or even cares about these situations. If Amazon in Cape Town is going to pick up their pace, Takealot might be in a bit of trouble eventually...
0 replies
17 months ago
Checkers 60 not great today
I've been very happy with Checkers 60, and tipped the drivers well. Whenever I placed an order, the scooter guy would stop at our gate, and either hoot or phone me. NOT TODAY. Nope. He arrived while his tracker still showed he was 5 minutes away (I watched it constantly), he didn't hoot, he didn't phone. Nothing. He sat there apparently for 12 minutes exactly, cancelled our order and drove off into the sunset. Now we're told the drivers only hoot/phone out of "courtesy". So Woolies and Spar drivers still hoot, but Checkers deliverers are not obligated to do anything, except drive around with fresh goods spoiling in the sun....A lady by the surname "Wideksan" was quite adamant about the courteous do's and don'ts. She did leave a ref no of 5124211.
0 replies
18 months ago
UPS sucks big time
My parcel arrived at Kempton Park South Africa on the 5th of October 2024. Since then, according to UPS website, it's been scanned EVERY DAY, including today. I phoned UPS Customs in Jhb, they can't even get hold of the person dealing with my parcel (probably drinking tea somewhere). UPS in Cape Town, where my parcel is supposed to delivered to, simply refers me back to JHB Customs. And I PAID this couriers when I placed my order on the 3rd of October, so they are not doing this for free. Why Amazon uses this courier is beyond me. Why must I keep phoning and follow up? If my package is at Port Health UPS should be doing the work, no? I'll simply have to keep using DHL and pay a fortune for quicker delivery.
53 replies
19 months ago
Absa vs Standard Bank
My husband and I are both middle aged and retired, with no fixed income anymore, except from our investments. Which, as we all know, cannot simply be withdrawn from on a daily/monthly basis. Recently he had an income problem, and notified his banks he would repay as soon as our investment income is paid to us this month. He had a credit card with Standard Bank, which offered him a great deal if hy paid his card in full. Which was done. Quickly too I might add. Absa, where his other credit card is, has decided to play hard ball and refused any deal at all. So it's pretty much "...pay up or else....". Shocking if you consider that he's been a client of Absa before it even WAS Absa (it used to be called Santam Bank)! It's actually pretty illuminating how two different banks in South Africa deal with clients so differently. It begs the question if one should still support Absa with this obvious greed displayed by the bank.
53 replies
20 months ago
Yaga can do better
Initially I thought it was a great concept. I even sold two items recently. But with the last sale the buyer received it Monday 2pm, and only TODAY, 3 days later, did their accountant decide to pay me. Which will take another 2-3 days to show in my account. They certainly don't do immediate payments either. So absolutely no urgency, despite the fact that their app confirmed the buyer received his purchase on Monday. This is a fairly new business, and I'm starting to worry if one should trust it at all.
0 replies
22 months ago
Pensioner bank clients matter
My husband and I are in our 60's, and have combined assets to the value of R6 million+. We owe nothing on our house and cars. My husband has however landed in some financial difficulty with his work not generating any income for the last 8 months. We asked Absa for bridging finance for a mere THREE MONTHS till I can withdraw from my Allan Gray Annuity and the overdraft will immediately be paid in full. Absa Tygervalley unfortunately denied that, stating my husband's cheque account and credit cards are in arrears. We of course know that, hence the application for bridging finance! I fail to understand why the bank would have us as loyal clients for DECADES, and then, when there's a sudden problem, simply turn us away due to the "risk factors". We are good for it, we have the means to repay it, we're just stuck at this very moment! This is a very real problem for many pensioners in this world, not only in South Africa. You don't earn a salary anymore, you have assets you either live in or are tied to investments. Given the economy and many other factors a lot of us struggle with on our planet, I believe the older generation needs a lot more respect and understanding from the financial institutions, especially here in our country.
53 replies
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2 Star
1 (5%)
1 Star
19 (95%)