TM
Tasneem M
Active since Mar 2022
4
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4 reviews1 month ago
Hospital Treatment & Communication
My mother was transferred to Groote Schuur Hospital during the early hours of 26 April (approximately 3am–4am) for further scans after X-rays revealed two fractured vertebrae. What followed has been extremely distressing and deeply concerning for our family. Upon arrival, my mother’s catheter was already full, yet it was only emptied and replaced at the end of the day. Despite being in severe pain with spinal fractures, she only received pain medication at approximately 3pm–4pm, many hours after admission. After the MRI, my mother was initially informed that she had one fractured vertebra and one broken vertebra. A week later, one of the specialists involved in her care advised her that she could begin sitting up. Shockingly, the very next day, the doctor from the Trauma Unit reviewed her file and contradicted this advice entirely, instructing her not to move because she in fact had two broken vertebrae, although he stated the condition was stable. The conflicting information provided regarding such a serious spinal injury has left my mother frightened, confused, and uncertain about her condition. During this period, my mother also developed an infection. She was advised that treatment could not commence until urine test results were received. As a result, she suffered for an entire week without treatment for the infection. She was further informed that both urine and blood tests would be conducted; however, when the results became available, the only explanation provided was that the doctor was unhappy with one of the blood test results and therefore supplements needed to be administered via a drip. Further blood tests were also ordered. Despite repeatedly asking for clarity and constructive feedback regarding her condition, the purpose of the tests, and the medication being administered, my mother has continuously been brushed off. She is repeatedly told that the doctor will return to explain matters, but this rarely happens. To date, she still has no understanding of what blood tests were conducted, why additional testing was required, or what the medical team is investigating. While we are grateful that investigations and testing are being carried out, it is fundamentally a patient’s right to understand their medical condition, why tests are being performed, and why specific medication or treatment is being prescribed. We fully appreciate that this is a public hospital operating under immense pressure and treating a high volume of patients. However, this does not make it acceptable for patients and their families to be left uninformed, confused, and distressed during what is already an extremely traumatic experience.
0 replies
5 months ago
Poor Service
Bought a shoe rack in Nov and received no feedback or updates from Makro regarding my purchase. Logged an enquiry on the 23 Dec and was told the eta for feedbackmis 24/48 hrs, on the 26 and 11 Jan i called again and was told my enquiry was being escalated howevr no updates were received. Called on the 16 Jan and was told that due to no stock a refund had been processed. The consultant advised that she was going to get her supervisor when asked when I was going to be contacted to advise of the refund and for a complaints email address. I was then placed on hold for 10min, spoke to no one and routed to a survey relating to the service received and the call dropped. Looks like Makro online has became a Market Place however clearly not equipped for it. Consumers are scrutinized for using online stores like Shein and Temu yet their service and tracking is 1000 times better. Will definitely not be using Makro online again.
1 reply
47 months ago
COMPLAINT NOT ACTIONED / WHAT IS STANDARD BANKS VALUES......IF ANY????! 2ND COMPLAINT
Seems bad reviews doesn't bother Standard Bank. Clearly customer satisfaction is not a priority. Something small like calling back a customer to say "we have received your claim/documents" is too much to ask for. My parents "pensioners" with no other income has been battling to get their bathroom fixed since April. They have followed Standard Banks procedures on their expense having to follow up. 1st - logged claim 2nd call 'Have you Standard Bank received our documents?', Yes however we still required this that and the other. Forwarded required docs....no response not even an automated email advising that the email was received. My dad even went to the STANDARD BANK BRANCH who was not of any help either. we had to call from their and speak to a consultant like we would if we were at home. 3rd call - Week later: ' have you received all required documents what is the status of my claim. Consultant "all docs received you will be contacted by the claims consultant' CAROLINE TAYLOR - Whom we nerver heard from unless my parents called. Received approved claim only to find that the claim was logged incorrectly. This was an on going until I logged a review in Hello Peter. To date Standard has not provided constructive feedback regarding my parents complaint, instead approved all claims disregarding the bad service. Instead reminding them that they have not signed/ agreed to the payout offer. WHAT IS YOUR COMPANY VALUES STANDARD BANK, IF ANY!!!!!!!!! my mother has called and left messages for the Manager of the Standard Bank Social Media department Railene Govender even she cant pick up the phone and Listen to a loyal client of over 15years to try and diffuse the situation much less the actual STANDARD BANK COMPLAINTS DEPARTMENT.
3 replies
51 months ago
Poor service/ communication
Insurance in place with Standardbank for over 20years. Communication from Standardbank is absolutely pathetic. After every email sent a follow up call had to be made ensuring that documents required has been received. Consultants are lazy. Requested confirmation that the email address is correct which they confirmed was. Meanwhile a contact number is listed as an email address on their system. Poor security poor Communication pathetic service
1 reply
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1 Star
4 (100%)