Disgusting Service from Murdoch Autobody!!!

Disgusting Service!!!!!

We took our car to Murdoch Autobody in Strydompark, Randburg two weeks ago to fix the bumper of our car. We have used their services on a previous occasion to have another car repaired. Because they did a decent job before, we decided to use their services again and what a big mistake it was!!! When we picked up the car, everything seemed well as the repairs on the outside of the car where done and we proceeded to make payment. We drove off with the car and opened the window and realised the window switch was broken, so the window could not close. We immediately made contact with Murdoch and spoke to Jani who attempted to explain what had happened. We were told the car washer experienced the same problem and to close the window, the car washer had use the key remote to close it. Our question was- WHY DID THEY NEED TO OPEN THE WINDOW TO WASH THE CAR??? The switch was fine when we brought in the car. The infuriating thing is they were quick send us a quote to fix the window switch without our request. The window was NOT broken when we took it in for repairs, so we NEVER even enquired about the quote. So we were shocked to receive a quote that we did not ask for and no one had the decency to inform us that the switch was broken. If we had a problem with the window in the first place, we would have informed them not to open it!!!! We were told to bring the car in the following Monday so they can look at the switch. Needless to say they could not fix it. They have now dumped the problem on us and are refusing to take responsibility for the damage. Their story keeps changing whenever we call them to make follow up. We have asked to look at the surveillance cameras to see what was going on around the car, and they have refused. One of the ladies called Charlie who was the main person we had been dealing with from the start has the cheek to tell us there is nothing they can do. Both Jani and Charlie have a conflicting story, all this borders on nothing but lies!!!! Murdoch Auto Body are a bunch of thieves and have a stinking customer service!!! We will never use their services again!!! Be warned before you take your car there for repairs. It can come back worse!!!